Native Access two recent updates looses external Kontakt library paths

zikayan

Hi,

it is very annoying : the two last updates of Native Access loose all the kontakty library paths that are not in the Native Instrument Folder (ie Spitfire Audio, Soniccouture, etc). In my case it is 82 libraries…

I have to reinstall each library manually, or to use the "relocate all" function, but it doesn't work properly, I have to do the following for each editor folder :

• on my external drive I scan one editor folder, no path is recovered
• then I scan the whole external drive, and the previous editor path is recovered

Very odd.

Any help ?

Thanks in advance,

Yan

PoorFellow

https://community.native-instruments.com/discussion/31165/native-access-two-recent-updates-looses-external-kontakt-library-paths

You need to report this to N.I. and also they have the knowledge for assisting best (Jeremy_NI has also so far been absent here since the 16th so I can not call him and when he returns my guess is that he will be swamped).

Please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care