Can't activate perpetual EastWest EWQLSO licenses

T99

Hi,

I am trying to activate perpetual EastWest Symphonic Orchestra EWQLSO Silver / Pro XP licenses on Mac Silicon via Native Access, which should be possible according to NI.

But nothing works. Support can't be reached, emails aren't read, imported libraries aren't accepted because they don't contain a nicnt-file which these older libraries don't even have.

This is the worst product support I have ever experienced, period.

RealGuitar no problem, Stylus RMX no problem, IKMultimedia Classic Studio Reverb no problem. All support could be reached within a single day, friendly, knowledgeable, helpful.

Here: A wall of half true info pages and a palpable complete disinterest in supporting customers. I am sure the first person to actually read any of my inquiries is the person paid to sanitize this post.

Can anyone help with the EastWest library?

Thanks, Tom

Jeremy_NI

@T99 I don't know how you tried to reach support but I can't find a request from you. We have a dedicated support section. For activations and installations, you need to get in touch here: https://bit.ly/NI_support_NA

PoorFellow

@Jeremy_NI , the above appear to need your experience and insight !?

Jeremy_NI

@T99 I don't know how you tried to reach support but I can't find a request from you. We have a dedicated support section. For activations and installations, you need to get in touch here: https://bit.ly/NI_support_NA

T99

https://community.native-instruments.com/discussion/comment/154318#Comment_154318

Hi Jeremy,

I cannot even log in to support. It sends me in circles. I've tried both mobile and desktop.

PoorFellow

https://community.native-instruments.com/discussion/comment/154371#Comment_154371

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

Jeremy_NI

@T99 It seems that you're now in contact with my colleagues.

T99

https://community.native-instruments.com/discussion/comment/154439#Comment_154439

Thanks for the answer. That did not work for over a week. I got a mail today saying that has been fixed. Let's hope for the best.

Regards

PoorFellow

https://community.native-instruments.com/discussion/comment/156361#Comment_156361

Thank you for the 'Status update' . But I don't follow , what didn't work ? I mean all I did were to call for Jeremy_NI and otherwise refer you to support ? Not being a N.I. employee and not having any solution insight to offer then I could not do anything else or better for you.

T99

https://community.native-instruments.com/discussion/comment/156362#Comment_156362

Sorry, I thought you were from the NI team. Logging into support simply did not work at all. Now at least I could create a ticket.