Ethereal earth download failed

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frankzbruckmann Member Posts: 38 Member

February 25 Answer ✓
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https://community.native-instruments.com/discussion/comment/135522#Comment_135522

I solve the problem it's about to uninstall ethereal earth, then install again with the new version and got installed succesfully

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PoorFellow Moderator Posts: 3,283 mod

February 25
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https://community.native-instruments.com/discussion/comment/135522#Comment_135522

I don't know if what you experience is a N.I. server issue but I hope that N.I. will take a look ! I have asked customer care (Jeremy_NI) to come take a look here when back from leave , hopefully tomorrow but I couldn't say for sure !

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PoorFellow Moderator Posts: 3,283 mod

February 26
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Jeremy_NI is back and since he did not appear then either he forgot, were too busy or did not have anything to add.
Also for the sake of if this were due to a server issue then I did ask for it to be looked into as a possible cause !
So if your experience/problem does not improve so that you think that your issue is solved then I am sorry I have only the option to ask you to please contact Native Access support !
Hopes that you may have the issue resolved as soon as possible !

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dflt Member Posts: 9 Member

February 27
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ok, uninstalling and then install again actually did help!
thought, I already did this, though. mh. but problem solved for me. thx!

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frankzbruckmann Member Posts: 38 Member

February 27
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https://community.native-instruments.com/discussion/comment/136304#Comment_136304

Thanks very much for your help

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RobertDorn Member Posts: 40 Member

February 27
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Same problem here with Ethereal Earth and Analog Dreams failing to update.

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frankzbruckmann Member Posts: 38 Member

February 28
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https://community.native-instruments.com/discussion/comment/136572#Comment_136572

Try to uninstall it from native access and re install again

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iRon242 Member Posts: 1 Newcomer

March 2
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https://community.native-instruments.com/discussion/comment/136618#Comment_136618

Same problem was here, uninstall and reinstall helped :-)

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frankzbruckmann Member Posts: 38 Member

March 2
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https://community.native-instruments.com/discussion/comment/137513#Comment_137513

That's good iRon202

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ozon Member Posts: 1,364 Expert

March 3
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@frankzbruckmann @RobertDorn @iRon202 @dflt
Are your Kontakt libraries installed in the default location or do you use a custom path?

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frankzbruckmann Member Posts: 38 Member

March 4
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https://community.native-instruments.com/discussion/comment/137636#Comment_137636

In the default location

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ozon Member Posts: 1,364 Expert

March 4
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https://community.native-instruments.com/discussion/comment/137776#Comment_137776

Thank you. Mine are in custom locations, so I assumed that to be the reason for the problem.

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frankzbruckmann Member Posts: 38 Member

March 5
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https://community.native-instruments.com/discussion/comment/137805#Comment_137805

Yes i think

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