Komplete 13 Ultimate HDD pointless?

jamesdesilva

Hi,

I'm hoping I'm doing something wrong - but I bought a physical HDD copy of Komplete 13 Ultimate and have plugged in the drive. Native Access is installed and I've registered my serial number correctly and I'm able to install my products - however, it seems that Native Access is just downloading all the products from NI rather than using the HDD.

What is the point in the HDD if not to install from? If i'd known it was useless I would have bought a download copy in the first place. I live in a remote rural area with not-so-great internet speeds and downloading 545gb of data will take weeks... That's not what I paid for and I'm really unhappy.

You've got two choices NI - send me a drive that works the way it should or I want a refund.

Regards, James.

Jeremy_NI

Hey @jamesdesilva That should work, first of all make sure to give Full Disk Access for Native Access: How to Enable Full Disk Access on macOS

If that doesn't fix it, please get in touch with my colleagues here: http://bit.ly/NIsupport_install

Kubrak

Look, how much is to be downloaded. It should work in a way, that it reads data from the disc and downloads just updates, not all data.

If it is loading all data for all libraries, something is wrong....

Jeremy_NI

Hey @jamesdesilva That should work, first of all make sure to give Full Disk Access for Native Access: How to Enable Full Disk Access on macOS

If that doesn't fix it, please get in touch with my colleagues here: http://bit.ly/NIsupport_install

reffahcs

https://community.native-instruments.com/discussion/2268/komplete-13-ultimate-hdd-pointless

Did you change the content location in Native Access to point to the hard drive with the content pre-installed?