KK 3.10 start up issue in Logic Pro 10.8.1

Scottkid
Scottkid Member Posts: 19 Member
edited January 29 in Komplete Kontrol

Hi All,

Whenever I open KK3.10 in Logic 10.8.1 (Sonoma) for the first time my KK does this dance in the presets list.

In a nutshell, it jumps from the first preset in the list to the last for about 18 seconds before settling on the first. If my KK keyboard (MK2) is on, it will turn that into a disco (flashing) when the above has finished for a few seconds.

Has anyone else experienced this?

I'd upload a clip if I could but this page doesn't seem to like them..

Cheers

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    @Scottkid I've enabled you to post libks, so please share a video.

  • Scottkid
    Scottkid Member Posts: 19 Member

    @Jeremy_NI

    I'm still getting non supported file type message when I try and add it to this.

    It's currently in .mp4 or .mov

    Am i missing something?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    @Scottkid The file might be too big for here, have you tried to compress it, in zip format for example, have you tried to upload it somewhere and share a link?

  • Scottkid
    Scottkid Member Posts: 19 Member

    @Jeremy_NI Thanks for the tip..

    hopefully you'll be able to see it now..

  • Scottkid
    Scottkid Member Posts: 19 Member

    @Jeremy_NI did you get the opportunity to look at the vid ?

    Also, I've somehow managed to tick the answered tab, my bad

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    @Scottkid I've checked the video. What happens on the keyboard itself? Does it happen in Komplete Kontrol in standalone as well?

  • Scottkid
    Scottkid Member Posts: 19 Member

    It's fine in standalone KK.

    It does it without the typing keyboard connected, so it's not a randomly stuck key.

    Once the plugin has finished dancing around, it does this to my S49 MK2 if it's turned on.



  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    So it's only in Logic when you load the plug-in.

    Make sure that Komplete Kontrol and Logic have full disk access: How to Enable Full Disk Access on macOS

    Try to delete this file:

    Macintosh HD/Users/Username/Library/Preferences/com.apple.logic.pro.cs

    Note: the User Library folder is hidden. To access it, click on Go in the menu bar and press down the Alt key. You'll now find the Library entry in the menu:

    Open Logic, you should get a prompt asking you if you want to connect the keyboard, do it.

    Do you still get this issue?

    Now if you delete this file, it will reset Logic to default, if there's any unwanted MIDI setting that could cause this issue, it should get rid of it: (same location, it's the user library)

    Macintosh HD/Users/Username/Library/Preferences/com.apple.logic10.plist

  • Scottkid
    Scottkid Member Posts: 19 Member

    Unfortunately the problem remains.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod
    edited February 7

    @Scottkid We couldn't reproduce this issue. Do you have any other MIDI/USB device connected?

    Please click on the NI logo in the Komplete Kontrol plug-in window. What version does it show? SAme as the standalone?

    Can you check if there are any special readings in MIDI monitor when this occurs? How to Monitor the Input of a MIDI Controller

  • Scottkid
    Scottkid Member Posts: 19 Member

    Hi @Jeremy_NI

    I removed other devices - no change

    I'm running 3.11 on both - is there a download for a previous version ?

    Attached is the midi monitor file and logic plugin reset.


    To be honest it's not that big an issue for me, I'm sure it'll sort itself eventually.

    I do appreciate your help though 👍️

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    @Scottkid Check the settings of Logic -> MIDI If you deselect the Komplete Kontrol DAW - 1 port, restart Logic, does it fix the issue?


  • Scottkid
    Scottkid Member Posts: 19 Member

    Hey @Jeremy_NI

    Sorry it took a while to get back to you.

    Unfortunately the above didn't make a difference.

    I reinstalled Logic, no change. I also rolled back my KK to 2.9.6 ( I have an S25 as well ) and strangely it replicated the previous issue. This leads me to believe that it is a Logic issue as that has never happened before.

    I can ignore the extra time wasted while KK does its merry dance but I noticed it becoming very unstable after while, especially when adding other instances of KK. To combat this I just made a template in Logic with as many as I thought I would need and so far it's reasonably stable.

    I suppose time will tell if this is an isolated incident or not.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    @Scottkid After looking in our bugs, I found an old one (KBDSW-6607). In this bug report I also found a workaround. Hopefully this will work for you.

    Open Logic, press the letter d to show the midi events list. Untick System Exclusive.

    Does that work for you?

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