Maschine Mikro MK3 not working on my Dell laptop

Die-Hard
Die-Hard Member Posts: 6 Newcomer

I recently purchased the Maschine Mikro MK3 an have been trying to set it up for days. I installed the Maschine 2 Factory Selection and Maschine 2 Factory Library but I am not able to start Maschine 2 to start using the hardware. I have Maschine 2 in my Native Access when I used Maschine Studio in the past on my old iMac studio computer that I don't have access to anymore. I have been trying for days to start using it. Please help

Answers

  • reffahcs
    reffahcs Member Posts: 723 Pro

    Have you tried rebooting your computer after you installed Maschine 2? I had to do this on my Windows PC.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    Have you tried the following? My Maschine Controller Does Not Start

  • Die-Hard
    Die-Hard Member Posts: 6 Newcomer

    I did try that several times. I installed Maschine 2 Factory Selection and Maschine 2 Factory Library then I installed Maschine 2 from Native Access. I can open up Maschine 2 but I try to play on sounds or play a kit and nothing happens in the software or the hardware. I have tried installing and reinstalling the software several times since the 6th. I am truly frustrated now and considering returning the product. I didn't have this problem launching the software when I used Maschine Studio on my previous IMac years ago. Please help

  • DeepThumb
    DeepThumb Member Posts: 169 Advisor
    edited January 16

    Hi, Have you already looked for it's drivers?

    If you see a yellow-ish warning triangle in the Windows device manager then they are missing and you have to install them manually via Win optional driver search.

    EDIT: Re-installing Maschine etc. 1000 times won't help if the MMMK3 drivers are missing.-

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    @Die-Hard I see you'rre already in contact with my colleagues, hopefully they can work it out.

  • Die-Hard
    Die-Hard Member Posts: 6 Newcomer

    I reinstalled Maschine 2 then Maschine 2 Factory Selection and Maschine 2 Factory Library. I also made sure the Maschine Mikro MK3 driver was updated. Now when I hit play to start a sound or music, Maschine 2 starts a sound then freezes and stops playing. Now I can hear anything and I wont starts again

  • PK The DJ
    PK The DJ Member Posts: 820 Guru

    Sounds to me like an issue with your audio interface. What are you using, and how is it set up?

  • Die-Hard
    Die-Hard Member Posts: 6 Newcomer

    I am just using my laptop. I have an older Scarlet 2i2 interface that I want to hook up

  • PK The DJ
    PK The DJ Member Posts: 820 Guru

    ....and how is it (laptop audio) set up? What are the audio settings in the Maschine software?

    If you've got a 2i2 then certainly give that a try too.

  • Die-Hard
    Die-Hard Member Posts: 6 Newcomer

    This is the setting in Maschine 2. When I try to start, it freezes

  • DeepThumb
    DeepThumb Member Posts: 169 Advisor
    edited January 20

    Can you use the Focusrite ASIO driver instead of WASAPI and the Focusrite device (= your Scarlett) instead of your onboard Realtek Audio soundcard?

  • PK The DJ
    PK The DJ Member Posts: 820 Guru

    This is the setting in Maschine 2

    That's only your inputs. The problem is with your output (based on what you've said).

    Also it's probably better not to have WASAPI in shared mode when using Maschine.

  • Die-Hard
    Die-Hard Member Posts: 6 Newcomer

    I have tried to change from WASAPI in shared mode but it freezes

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod

    Please try the following:

     Delete the USER Registry Entry

    1. Click the Windows Start button at the bottom left side of your screen.
    2. Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
    1. In the Registry Editor, navigate the folder structure to this location:
    2. HKEY_CURRENT_USER > Software > Native Instruments > Maschine 2 (Folder)
    3. Delete only the Maschine folder found here.
    4. Note: Deleting the incorrect folder could result in unexpected behavior with other applications, and possibly your operating system.
    5. Close the Registry Editor and reopen the Maschine software to check that the issue has been resolved.

    Then select an ASIO driver, your Focusrite interface should have an ASIO driver.

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