has anyone gotten firmware update to work for Kontrol S88 mk3 - on windows?

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  • philJones
    philJones Member Posts: 16 Member
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    My delema exactly. There is a solution, we have been told in detail what to do. But, we don't have the required driver to do it.

    I've created a support ticket, as advised. Create a support ticket... it seems to be the only way to get the driver.

    Eventually, they will let us have the driver we need to make our $1k+ controller work

    Best Luck mvanherk.

    -Phil

  • philJones
    philJones Member Posts: 16 Member
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    I've gotten the driver from support. Will give it a go tonight and let you know how it goes.

  • mvanherk
    mvanherk Member Posts: 7 Member
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    I created a ticket on Tuesday but haven't heard back yet, hopefully they'll send me something as well next week.. I don't understand why they wouldn't just post a driver on their website?

    Hope that the driver works for you, @philJones

  • philJones
    philJones Member Posts: 16 Member
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    Sorry I have not posted. The driver works... follow the instructions and you will be able to update the firmware.

    Hope it gets worked out for you soon.

  • mvanherk
    mvanherk Member Posts: 7 Member
    edited January 20
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    Ah great, that's good to hear. Would you be willing to email me the zip by any chance @philJones ?

    My address is my username here and then gmail, but it looks like you can also send DMs here with attachments.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,965 mod
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    First of all make sure that you have all the latest WIndows update available for your system. Then if it's still not working, please get in touch with our support here: https://bit.ly/NI_support_Kontrol

  • philJones
    philJones Member Posts: 16 Member
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    Thanks Jeremy. Support sorted it out for me.

  • mvanherk
    mvanherk Member Posts: 7 Member
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    Thanks @Jeremy_NI, I haven't been able to try it yet, but I got the zip+instructions from support as well.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,965 mod
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    @philJones I'm happy to hear that!

  • Bossynth
    Bossynth Member Posts: 8 Newcomer
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    I see none of these issues being adressed well. I do not think NI has a good handle on the firmware driver issues. What a mess. Looks like I am returning my unit for good since I can not get a solution.
  • PoorFellow
    PoorFellow Moderator Posts: 3,508 mod
    edited February 17
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    Could you please be more specific ? Also even if Jeremy is not around until February 26 then we could call for another NI employee if you wish , but you would need to create a topic in the forum for people to respond to (I might miss it unless you link to it here) and create a ticket ! : https://bit.ly/NI_support_Kontrol

    Edit , I answered you other post in your thread here : https://community.native-instruments.com/discussion/comment/133877/#Comment_133877

    NI do care and do intend to try to fix the Kontrol S MK3 problems , but for NI to do that they need to at least be given the chance to work with it/your problem specifically.

    A generalized statement about the root cause of the problems (root cause being the computer problems themselves)(as in the chips sets driving the ports combined with drivers? - last remark my interpretation) were made here , quote Matthew_NI :

    Certain computers have a USB-C issue that inconsistently affects peripherals.

    We've seen it affect Monitor Displays, Hard Drives, and so on, including also the Kontrol S MK3.

    The issue manifests as failed connection as the communication between chips fails. It can happen at random, regularly, or irregularly.

    It may appear to be related to, or solved by changing the USB-C cable itself, and yes, USB-C cables can break like any other. But this is typically a red herring. The issue has ultimately been tracked to the computer ports themselves, and the only reliable workaround we've seen as been to use a USB-C hub, which bypasses the problematic initial connection.

  • Bossynth
    Bossynth Member Posts: 8 Newcomer
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    Computer: Mac Studio M1 Ultra, OS 14.3

    Issue: KSMK3 Updater 1.5.7, Installed Firmware 0.0.1

    Kontrol S88 Mk 3 Message on start up: "Looks like something went wrong, Please re-run the update on your computer." Get help at ni.de/kontrol-help

    I run the update and after a minute I get the Error -2 message.

    I have granted full disk access to NTKDaemon, Komplete Kontrol, Kontact 7.

    I have tried the power cycling 5 times which resulted in nothing.

    I have tried powering the keyboard with an apple power supply, although the Mac Studio provides ample power. I have disconnected all other USB cables. I have tried multiple usb ports. I have used a USB strip.

    Nothing I see recommened here seems to work. Which justifies my comments I believe. This should not be this hard.
  • PoorFellow
    PoorFellow Moderator Posts: 3,508 mod
    edited February 18
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    You are absolutely right that it should not be this hard.

    I will ask if : Matthew_NI could you please take a look at this to see if there is anything you can do to help this very frustrated user ?

    (Matthew_NI is part of NI Product Team and usually does not work in the weekends so he will not arrive before Monday or later)

    EDIT ! Since user Bosssynth over here reported problem solved by using an USB-C to A cable/adapter then I have removed the ping for Matthew_NI, however should you (Matthew_NI) still be pinged then please disregard that in connection with this particular problem , thank you !

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 9,965 mod
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    @Bossynth You contacted support, did they manage to fix the issue?

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