has anyone gotten firmware update to work for Kontrol S88 mk3 - on windows?

philJones
philJones Member Posts: 16 Member
edited October 22 in Komplete Kontrol

I've got my new s88 mk3 but updater fails to update the firmware on the Kontroller. Updater thinks the Kontroller has failed to boot firmware update mode. The Kontroller display states it is updating.

  • using windows 11.
  • the hardware service is installed
  • the usb services are there.

Thanks in Advance.

Phil

Tagged:

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    Answer ✓

    First of all make sure that you have all the latest WIndows update available for your system. Then if it's still not working, please get in touch with our support here: https://bit.ly/NI_support_Kontrol

«1

Answers

  • Andreas02
    Andreas02 Member Posts: 4 Newcomer

    Same problem here, S88 came today...

  • philJones
    philJones Member Posts: 16 Member

    I've tried everything written here and no luck. Best luck to you.

  • relicz3k
    relicz3k Member Posts: 1 Newcomer

    I had zero issues updating firmware on windows 11, however not all things are equal.

    You need to ensure your USB-C connection from your computer is providing adequate power. Don't use a USB hub in-between the keyboard and the computer; direct connect if you can for the purposes of updating.

    Or, use a second power supply to the power only USB-C port on the keyboard.

  • philJones
    philJones Member Posts: 16 Member

    Thanks for your response. I glad that it worked for you.

    I tried the connection things .

    • I have a usb c high power supply for the power
    • I have tried a usb c to usb A cable to connect to laptop
    • I have tried usb c to usb c to connect to the laptop
    • I have tried both with and without a hub.
    • I have updated windows.
    • the laptop is able to connect to the Push i have.
    • I've tried with nothing else running on the pc.
    • I've tried with and without Live running.
    • I've taken out the dongle for my extra keyboard and mouse.
    • I've re-installed the ni hardware server and other ni servers.

    I'm open to suggestions.

    Thanks.

    Phil

  • NevaProd
    NevaProd Member Posts: 4 Newcomer
    edited January 2

    Same problem, always the same message when I try to update the firmware and with two different computers

    "your kontrol mk3 failed to boot into firmware update mode and could not, bla bla bla

    • using windows 11.
    • the hardware service is installed
    • the usb services are there.

    The kontrol is connected to the computer

  • NevaProd
    NevaProd Member Posts: 4 Newcomer
    edited January 2

    same issue with another computer

  • NevaProd
    NevaProd Member Posts: 4 Newcomer

    I return the product, no more time to loose

  • philJones
    philJones Member Posts: 16 Member

    Thank you for your reply. would be good now to hear from a NI representative.

  • PoorFellow
    PoorFellow Moderator Posts: 4,824 mod
    https://community.native-instruments.com/discussion/comment/121870#Comment_121870

    That would be @Matthew_NI (which I just called for)

  • philJones
    philJones Member Posts: 16 Member

    thank you poorFellow.

  • NevaProd
    NevaProd Member Posts: 4 Newcomer

    Ok, I follow the instructions after receiving an email, step by step

    And now I have only one Device on my device manager, that's ok

    And no problem with the update

    My god, I loose 1 day and half for just a wrong driver

    Anyway, thanks NI and Niall

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,447 mod
    https://community.native-instruments.com/discussion/comment/122124#Comment_122124

    Could you post the steps here as well, for others to see? There are many situations - it would be good to hear what solved it for you.

  • Dufix
    Dufix Member Posts: 4 Newcomer
    https://community.native-instruments.com/discussion/comment/122131#Comment_122131

    The following is a copy-paste from the 13-page-PDF, which the NI support is sending out. The best way to spread this would be to attach this onto the troubleshooting page, since this was the only thing that worked, at least in my case.

    --------------------------------------------

    "How to install the Kontrol S88 MK3 driver on Windows

    Note: If you have Windows Bitlocker enabled, please have your Bitlocker recovery key ready. If

    you want to find out if Bitlocker is activated on your system, click the Windows Start Button, type

    "Bitlocker" and hit enter. This Microsoft page shows how to find your Bitlocker recovery key.


    Steps:

    1. Please switch off and disconnect the Kontrol S88 MK3.

    2. Create a new folder named “NIEditedDriver” at an easily accessible place on your hard

    drive (e.g. your Documents folder).

    Important: do not delete this folder after following these steps!

    3. Extract the attached NIEditedDriver.zip file.

    4. Copy the 3 extracted files to the folder “NIEditedDriver” you created in step 2.

    5. Click the Windows Start Button.

    6. Click the “Power” icon to display the options.

    7. While holding down the SHIFT key, click “Restart”:

    8. Select “Troubleshoot” on the Choose an option screen:

    9. Select “Advanced options” on the Troubleshoot screen:

    10. Select “Startup Settings” on the Advanced options screen:

    11. Click the “Restart” button:

    12. Press “7” to “disable driver signature enforcement”:

    13. Wait for the system to restart.

    14. Click the Windows Start Button, type "Device Manager" and hit enter.

    15. In the Device Manager, select the name of your computer at the top of the list:

    16. Open the Action menu, select “Scan for hardware changes”:

    17. Open the View menu, select “Show hidden devices”:

    18. Expand the “Universal Serial Bus devices” entry.

    19. Double-click “KONTROL S88 MK3 DFU”.

    (If you see multiple entries for ‘Kontrol S88 DFU MK3’ in the Device Manager, please

    scroll down to the "important note" at the end of this document.)

    20. You can now see the KONTROL S88 DFU Properties:

    21. Open the Driver tab and click “Update Driver”:

    22. Select “Browse my computer for drivers”:

    23. Select “Let me pick from a list of available drivers on my computer”:

    24. Select "Universal Serial Bus devices" and click “Next”.

    25. Click the “Have Disk…” button:

    26. Click the “Browse” button:

    27. Select the extracted “nikksm3dfu.inf” file and click the “Open” button.

    28. Click the “OK” button on the “Install From Disk Menu”:

    29. When a warning appears that the "driver is not digitally signed", click the "Next" button.

    30. When a security warning appears, click “Install this driver software anyway”:

    31. Wait for the installation to finish.

    32. Select Close on the screen that says “Windows has successfully updated your drivers”.

    33. Connect the Kontrol S88 MK3 keyboard, turn it on and wait for it to boot.

    34. Run the KSMK3 Updater. You can download it here.

    35. When finished, please restart your computer to re-enable Windows driver signature

    enforcement.


    IMPORTANT NOTE: If you see multiple entries for ‘Kontrol S88 DFU MK3’ in the Device

    Manager (step 19), please follow these steps:

    1. Disconnect the Kontrol S88 MK3 from your system.

    2. Restart Windows.

    3. Click the Windows Start Button, type "Device Manager" and hit enter.

    4. In the Device Manager, select the name of your computer at the top of the list.

    5. Open the Action menu, select “Scan for hardware changes”.

    6. Open the View menu, select “Show hidden devices”.

    7. Expand the entries for:

    - Universal Serial Bus devices

    - Human Interface Devices

    - Sound, video and game controllers

    8. Remove all instances of the Kontrol S88 MK3. Right-click the entry and select “Uninstall

    device”.

    9. Restart Windows.

    10. Follow the steps above again from step 1."

  • PoorFellow
    PoorFellow Moderator Posts: 4,824 mod
    https://community.native-instruments.com/discussion/comment/122131#Comment_122131

    Sorry to 'tag' you again , but you maybe overlooked PhilJones ? At least you did not respond to him here (sorry if I have missed anything !) , Ref. (above) Thread OP and following posts (NevaProd who you answered joined the original OP ! )

  • mvanherk
    mvanherk Member Posts: 7 Member

    "3. Extract the attached NIEditedDriver.zip file."

    Does anyone have an idea where to find this zip file?

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