What to do if support freezes you

Sssswordfish

hoping to receive those missing emails before the long weekend. Did you try alternate email? Thx, -steve

Sssswordfish

Jeremy, have you tried my alternate email: savagest11@gmail.com

thx- steve

Sssswordfish

Hello? Jeremy, are you getting my posts?

Jeremy_NI

Hey @Sssswordfish I was out of office for a few days, sorry. I've tried to send it again with a cc to the new email you provided. Let me know if you get it. We've also investigated the ticket history and our system. The emails were definitely sent, no irregularities here, that would indicate an issue on your side with your email.

Sssswordfish

Jeremy, Good news! I got it installed and working. Somehow during my various attempts to remove all the NI files some remained. My workflow was this.

deleted native access

searched Mac for files with the word “native” (some had nothing to do with NI but I found fifty NI files)

reinstalled native access

restarted computer

crossed fingers and did clean install

It works!

thanks for staying on this. Don’t know what I did wrong in earlier attempts. Btw, all my NI community emails come through on my regular email. The resend that you did today came through on my alternate email. Very weird. Again Thx, -steve

Jeremy_NI

@Sssswordfish Thanks for the update, glad that it all works now!