Order under review NOT HAPPY

Olies · December 2023

I'm feeling quite frustrated. I invested in Fables to continue a collaborative project in my studio with a looming deadline next week. Unfortunately, I needed this software urgently at home. Despite owning 14 Collector's editions from NI, I didn't have Fables. I assumed purchasing it from the NI website would be a swift download, but my order is inexplicably under review. Even though the payment went through smoothly, this delay is far from ideal.

NI promotes its products as professional-grade, and professionals like me rely on their efficiency. I expected a seamless purchase process, especially when working against time. If this isn't resolved promptly, I'm at a loss for how to proceed with my project. As a dedicated customer, this experience is disappointing and worrying

PoorFellow · December 2023

https://community.native-instruments.com/discussion/19662/order-under-review-not-happy

There can be more reasons for your experience , but I get the impression that you are not terribly interested in reasons.

N.I. support do not work in the weekends and neither do the customer care N.I. forum employee that acts as liaison to support !

Therefore if the issue does not fix itself then you probably ought to make a ticket : Webshop & Order Solution Wizard [WIZARD] !

Then I will here call for @Jeremy_NI , which is not only the best that anyone here can do for you but also the only thing !

Jeremy could you please take a look at the above described mishap ?

AndreiREC · December 2023

Same issue here, guys. Had a studio session yesterday, was supposed to work on a project, I downloaded an instrument from NI and it's been stuck in review for over 24 hours. Needless to say, the session ended, had to reschedule. I was relying on an instant download but hey. Money was instantly taken off from my credit card but no downloads. :( So disappointing. I started a support ticket but I guess I have to wait.