Duplicate order: charged twice for S61

2»

Comments

  • PK The DJ
    PK The DJ Member Posts: 2,229 Expert

    Day 4, still no customer service response

    It's Sunday where I am, so I'll assume it will also be Sunday where you are.

    Do you work 24 hours a day, seven days a week? You seem to be expecting others to do so.

  • JTBanks
    JTBanks Member Posts: 25 Member
    https://community.native-instruments.com/discussion/comment/108743#Comment_108743

    Yes, they are a Multi-National Corporation; I am not. And YES, NI should work 24 hours a day, seven days a week answering customer support tickets during a very busy Black Friday sale season. Stop being an apologist for NI; they're not going to send you a free keyboard. When a company overcharges your credit card $1,440 (because of their system flaw with Stripe API) that ruins your ability to use your credit card any further, then come back and comment. Until then, your comments mean nothing to me, or any other customer who is actively on this thread echoing the same frustration with a lack of customer support. They should just let brick and mortar music stores like Guitar Center handle ALL of their Hardware Sales if NI does not have the financial ability to hire a customer support staff to handle customer issues. It's not that hard to put together a meaningful Customer Support Staff; clearly they are trying to save money on labor. This will come back to bite them in the butt.

  • GhostriderGlenn
    GhostriderGlenn Member Posts: 17 Member

    @JTBanks There two reasons the NI fanboys respond like this. 1: they didn’t spend a ton of money waiting on a promise. 2. They get vouchers for the amount of posts they remark on

    Good ol Member benefits. Look my numbers are going up. My get that free plugin, but wait no hardware to use it on.

  • PK The DJ
    PK The DJ Member Posts: 2,229 Expert

    NI fanboy LOL my sides are splitting.

  • MartinHines
    MartinHines Member Posts: 37 Helper

    I would recommend to always purchase NI hardware through a retailer, not directly from ni.

    they do have customer support, but it appears to be electronic only, no phone numbers.

  • nobadmojo
    nobadmojo Member Posts: 111 Helper

    Does NI bill credit cards/paypal etc at the time of order or the time of shipment?

  • GhostriderGlenn
    GhostriderGlenn Member Posts: 17 Member

    they bill on order. I used PayPal and have already made a claim. Getting no response.

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,912 admin

    Hey there, sorry  for the trouble with the duplicate orders. We've investigated the matter and resolved it.

    Please be aware that our support operates from Monday to Friday. I believe your support ticket was submitted on Thursday, November 16, and we responded on Monday, November 20, offering to provide you with a UPS return sticker.

    If the order involves software, we can of course issue a refund right away, but since it's a keyboard, we have to ask you to send it back so we can proceed with issuing a refund. If you need any further assistance, feel free to reply to our email.

  • jt maher
    jt maher Member Posts: 80 Newcomer
    https://community.native-instruments.com/discussion/comment/108773#Comment_108773

    You have to understand, most of these people are not ready to be unplugged. And many of them are so inured, so hopelessly dependent on the NI system, that they will fight to protect it.

    -Morpheus from Matrix

This discussion has been closed.
Back To Top

Categories