RX 10 Elements fails to install (Sonoma 14)

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Answers

  • mickeyl
    mickeyl Member Posts: 62 Helper

    Same here on macOS Ventura, thankfully the standalone installer works.

  • TechnicalSlice987
    TechnicalSlice987 Member Posts: 1 Newcomer

    Any development on this? Can't make it work with REAPER/Windows10. Sent a ticket yesterday, but also tried almost everything I can think of, including un-installing, re-installing and running everything as admin...even tried to install in a three other OS's (Windows 11, Sonoma [had to try], and Ventura).

    Native needs to seriously improve its customer support. They quickly take your money (even $90 is real money, you know?) but fail to offer effective, or even barely acceptable, assistance with their products for days or even weeks. The last straw is no refund option as a last resort. Shameful and disappointing.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,400 mod

    @TechnicalSlice987 Have you tried the installer found in this thread? We're just out of the biggest sales special followed by the holiday season, our support agents have a lot of requests to process. My colleagues will get back to you as soon as possible. Sorry for the inconvenience and thanks for your patience.

  • photoeye
    photoeye Member Posts: 1 Newcomer
    https://community.native-instruments.com/discussion/comment/105817#Comment_105817

    This worked perfectly for me. Many thanks!!!

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