I have submitted two tickets already weeks ago and have had no response so now im hoping someone can help me here. I had to buy an external hardrive to download and install the komplete ultimate pack and choir omnia. I was able to successfully install them to the hardrive but when i go to access the sounds in the folders through the DAW the sounds are simply not there to be able to load into the program. I'm sure this is a simple fix as the sound files appear to be there when just checking the hardrive manually not through the DAW. How do I make my sounds accessible?!