I can't purchase a product because my billing address is a PO Box

KC123!
KC123! Member Posts: 4 Newcomer
edited October 22 in Social Club

So far my interaction with Native Instruments is disappointing. I'm trying to purchase a product. My billing address is attached to my credit card. Native instruments does not accept PO Boxes. I'm not having the product shipped to me, I plan to download it. What is up with the PO Box issue and why can I not get a hold of anybody? Will this be a problem in the future getting help?

Thanks for any help

Answers

  • JesterMgee
    JesterMgee Member Posts: 2,967 Expert

    Wouldn't have thought a PO box address would cause an issue but you may need to submit a ticket to the sales department for further assistance

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    @KC123! This is where to get help on that matter: https://bit.ly/NISupport_OP

  • KC123!
    KC123! Member Posts: 4 Newcomer

    Thank you, I'll try it!

  • Gerggy
    Gerggy Member Posts: 1 Newcomer

    Many people use PO Boxes as their billing address. Sweetwater, MFriend and all Amazon, Wal-Mart etc in the world allow PO Boxes for billing except you guys. I live in a rural town of 1000 people as there are millions in the US that do. We have no valid USPS addresses so we are forced into PO boxes. Either put all of your products on Sweetwater or somewhere or miss out on sales. Great product but your old school payment method needs a change. All of my credit cards and debit are PO Box billing address and we cannot receive USPS mail to our physical address which the USPS does not recognize.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    https://community.native-instruments.com/discussion/comment/161357#Comment_161357

    If you have issues with payment or shipping address, please get in touch with my colleagues here: https://bit.ly/n1orders

This discussion has been closed.
Back To Top

Categories