My PC won't detect my s49
I was using my s49 and maschine mikro on the maschine 2 software a couple of days ago and they were working completely fine when all of a sudden, when I pressed ctrl+z, the s49 stopped working.
Now the keyboard has this fading lights effect (kind of a screennsaver thing) but none of the screens light up. I tried everything and searched everywhere but I can't seem to find an existing solution.
Has it happened to anybody else or amb I alone in this?
Best Answer
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@J-Valiente Ok, added all your info to your ticket and transferred it to our hardware department. Someone should get back to you soon.
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Answers
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Please check this article, it might help you.
https://support.native-instruments.com/hc/en-us/articles/4410096148113
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I checked it earlier today but still no luck. Thank you though.
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@J-Valiente Have you tried these steps? They are more suited for the keyboards: My KOMPLETE KONTROL Keyboard Does Not Start
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Yeah, I tried every single step, unfortunately nothing fixed the issue.
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@J-Valiente Have you tried on another computer? this would be the ultimate test, then it's definitely a hardware problem. Let me know and I'll update the request you submitted to speed up the process.
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Yes, I tried connecting it on a laptop and It didn't detect it either.
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@J-Valiente Ok, added all your info to your ticket and transferred it to our hardware department. Someone should get back to you soon.
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Thank you very much!
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Ensure that the S49 is properly connected to your PC. Double-check all cables and connectors to make sure they are securely plugged in.
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