Can't get high resolution in Traktor (windows 11)

creal
creal Member Posts: 19 Sine

Hello,

I recently installed Traktor on a brand new machine (Magicbook view 14, with a 2520*1680 resolution). The installation went well but the window is displayed with a low resolution. Therefore, I changed the app DPI settings (application mode). But now, the resolution is too high. I can't get a proper resolution. The "fullscreen resolution" in global settings does not seem to work (any value does not change anything).

Please note that everything goes well with my other laptop (1080p, windows 10).


Pics here:

too low res : https://zupimages.net/viewer.php?id=22/09/czos.png

too high res : https://zupimages.net/viewer.php?id=22/09/u9kl.png


Thanks for helping

Comments

  • Kaiwan_NI
    Kaiwan_NI BerlinAdministrator Posts: 1,119 admin

    Hi @creal unfortunately I remember there's a couple of known issues regarding Traktor's incorrect scaling. If you want the issued to be verified and get a bug number as a reference, you're feel free to contact our support team directly.

  • pARty_bOy
    pARty_bOy Member Posts: 13 Sine

    You can change "Font Size" in "Preferences/Browser Details"

  • creal
    creal Member Posts: 19 Sine

    Thanks. I forgot that aspect. Now it's better but sadly the problem is not solved, as you can see here: https://zupimages.net/viewer.php?id=22/10/6x3d.png

  • creal
    creal Member Posts: 19 Sine

    Thanks for your message. Indeed, the "fullscreen resolution" option in global settings does not work. It's clearly a bug. How shoudl I proceed to contact the support team directly? I have my first DJ gig of the season in 4 days, by the way.

  • zephry
    zephry SeattleMember Posts: 93 Tri
    edited March 15

    You can change the size windows display at.

    Still use the full format, but change the percent in settings. I think mine is at 150%

    Also change your font to a decent size (but this only applies to the browser).

    If you ever lose the bottom of the browser in Traktor. Quickly toggle the fullscreen to get it back.

  • creal
    creal Member Posts: 19 Sine

    Hello Zephry,

    I already know these settings. I am using the recommended ones (max resolution and 175% scaling). The font size is at its minimum but it's perfect like that. I don't know what you mean by saying "losing the bottom of the browser". Anyway, unfortunately, these settings are nothing to do with the initial problem, which is the display resolution of Traktor. Maybe it's just because I use Windows 11? Or resolution higher than Full HD? I don't know.

  • Kaiwan_NI
    Kaiwan_NI BerlinAdministrator Posts: 1,119 admin

    You can raise a ticket here so our support team can compile the bug reports. They might be able to provide more insights on this topic as well.

  • creal
    creal Member Posts: 19 Sine

    Hi Kaiwan

    Thanks. I submitted a ticket. I hope the team will get in touch with me.

    Cheers.

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