Projects with Reaktor 5 say I have to activate

Lomacar
Lomacar Member Posts: 13 Member
edited October 22 in Reaktor

I have numerous works in progress and little ideas on my computer which have Reaktor 5 instruments on them. I have Reaktor 5 and 6, but when I try to load these FL Studio projects, the Reaktor 5 instruments, such as Polyplex or Kontour show a pop-up message saying "Your demo period for Player files in this session of Reaktor has expired" with options to Exit, Buy, or Activate and no sound is produced. It wants me to activate with the defunct Service Center.

I tried re-installing Reaktor 5 using Native Access 1 and then 2, but no luck. I still get the same messages.

I figured out a workaround to get things working by saving a preset of the current ensemble or whatever, then replacing the Reaktor 5 instance with Reaktor 6 and reloading the temporary preset. But it is getting annoying to keep doing this and I might not notice in some projects that there are Reaktor 5 instruments producing no sound.

Everything had been working fine until I transferred my SSD with Windows into a new machine. How do I get Reaktor 5 to stop asking for activation?

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Best Answer

  • PoorFellow
    PoorFellow Moderator Posts: 4,894 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/151404#Comment_151404

    The only XML I know of that Jeremy distributes is the one mentioned in the below here. Other than that then probably best that you keep working with support to try to get the problem fixed.

    Quote Jeremy_NI :

    It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.

    In this example it is missing the Kontakt 7 entries, please try the following:

    Delete the Native Access.xml in the following location and restart your computer and open NA

    Windows: C:\Program Files\Common Files\Native Instruments\Service Center

    Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

    Repeat until the missing products reappear/the products in demo recognise their activation again.

    If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.

    NativeAccess.xml.zip

«1

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @Lomacar That seems like an activation problem, please reach out to my colleagues here: http://bit.ly/NIsupport_install

  • sacer11
    sacer11 Member Posts: 60 Helper

    I have the same problem. All players like Monark are activated in Reaktor 6 but when i load old projects with Reaktor 5.9.4 all players display that they can run in demop and want to lunch service center.

    I also tried to activate them with Native Access 1, also Reaktor 5 is activated, but I can't get them activated in Reakor 5. If i load old projects, i don't knowq what preset i have used, because it's still in demo.


    Any advice ?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @sacer11 Monark was updated and it broke compatibility with Reaktor 5, that might be the problem here. Here's the installer for Monark 1.3 the last compatible version with Reaktor 5: Monark 1.3

  • sacer11
    sacer11 Member Posts: 60 Helper
    https://community.native-instruments.com/discussion/comment/147441#Comment_147441

    No i still have an old Monark.ENS but it's not only monark, i have Komplete 5 to Komplete 14 SE and all ensemble players are in demo, while Reaktor 5 itself is activated and all players also in Reaktor 6. But as soon as I want to open an ensemble in reaktor 5 i get this.....

    reak2.jpg
    reaktor.jpg


  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    https://community.native-instruments.com/discussion/comment/147453#Comment_147453

    Then get in touch with our installation/activation support: https://bit.ly/NI_support_NA

  • sacer11
    sacer11 Member Posts: 60 Helper

    I am already in touch, but it doesn't help, so I am writing in this forum if any user has solved it.


    ##- Please type your reply above this line -##

    Thanks for reaching out to us. The issue you are experiencing may be due to Service Center itself. It is no longer our current activation/installation tool. Please use Native Access in order to register, download, and install your products:

    [Native Access](https://www.native-instruments.com/specials/native-access/)

    If you need a legacy version of Native Access for older OS versions, you can access the versions in this article:

    [Native Access Legacy Installers for Older Operating Systems

    ](https://support.native-instruments.com/hc/articles/360000407909)

    Further information about Native Access can be found in our Knowledge Base:

    [Native Access: Frequently Asked Questions

    ](https://support.native-instruments.com/hc/articles/210314365)

    Please let me know if this resolves your issue. If not, we can troubleshoot from there

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @sacer11 I understand, but please don't create a thousand posts about the same issue. This looks like the automatic 1st reply, my colleagues will get back to you, I've also highered the priority to your ticket. Unfortunately, I doubt other users will be able to help in this case.

  • Robert100
    Robert100 Member Posts: 16 Member
    edited April 27

    I notice now that there are a number of people experiencing this who have been directed to support.

    Just a note from my experience with the same issue:

    There was a detailed help page for this issue which I cannot find now. So, if I open Reaktor 5 either as standalone or vst, I get the same request to activate, run as demo, buy or enter serial number. I tried all sorts of combinations and the directions from the (unfound) help page.

    I noticed though, that if you click on the Demo button, it opens but nowhere in the gui does it mention the word Demo. Using it for any length of time does not seem to trigger anything untoward, and old projects work with any tweaked presets. Some aspects do not work, especially if they are .ens.

    Also, if you click on the NI about logo, top right, coloured white and blue, it shows you have a full license and the serial number - at least on mine it does.

    At the end of the day, it seems like it works (for me), but I do feel let down as, as far as I can tell, NI do not seem interested in cleaning up their code to solve these issues. I would love to be proved wrong.

    If someone with this issue has solved it, or had help to solve it, please post the solution here as an answer to people raising the issues.

    All seems a bit wacky to me … sigh.

  • Lomacar
    Lomacar Member Posts: 13 Member

    Well, in my case, in demo mode, the sound eventually stopped after the demo time limit.

    My problem was resolved by tech support. They gave me some XML files for all the affected ensembles to put in the "Service Center" folder. Then I had to start up Native Access and it properly registered the plugins.

  • sacer11
    sacer11 Member Posts: 60 Helper
    https://community.native-instruments.com/discussion/comment/150021#Comment_150021

    @Jeremy_NI can you offer me also these XML Files to check ?

  • PoorFellow
    PoorFellow Moderator Posts: 4,894 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/151404#Comment_151404

    The only XML I know of that Jeremy distributes is the one mentioned in the below here. Other than that then probably best that you keep working with support to try to get the problem fixed.

    Quote Jeremy_NI :

    It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.

    In this example it is missing the Kontakt 7 entries, please try the following:

    Delete the Native Access.xml in the following location and restart your computer and open NA

    Windows: C:\Program Files\Common Files\Native Instruments\Service Center

    Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

    Repeat until the missing products reappear/the products in demo recognise their activation again.

    If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.

    NativeAccess.xml.zip

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @PoorFellow It's a different issue. I think the one with Reaktor 5 is more specific. I've checked @Lomacar ticket and found the files mentioned.

    So @sacer11 Please carry out the following steps:

    Close Native Access.

    Download and unzip the attached XML files.

    Move them into the following folder:

    On Windows: C:\Program Files\Common Files\Native Instruments\Service Center

    On Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

    When asked if you want to keep the existing files or replace them please select "replace".

    Open Native Access.

    Native Access should carry out the activation again and the Reaktor Instruments should then work in Reaktor 5.

    R5_content_xmls.zip

  • PoorFellow
    PoorFellow Moderator Posts: 4,894 mod
    https://community.native-instruments.com/discussion/comment/151782#Comment_151782

    Thank you. I have updated my records to reflect the/your new 'distro' 😉

    Courtesy Jeremy_NI , May 2024 (R5 Demo mode fix) : R5_content_xmls.zip

  • Robert100
    Robert100 Member Posts: 16 Member

    Worked for me, thank you :)

  • sacer11
    sacer11 Member Posts: 60 Helper

    @Jeremy_NI thanks - now it's working. I first tested on reaktor 5 and got the same behaviour to register. Than i opened Reaktor 6 and it told me also to activate - this time in Native Access. So I reactivated them and now they also work in Reaktor 5 as expected - thanks

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