I can't find the product, Komplete 14 Ultimate, I bought.

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Shinji Kugai
Shinji Kugai Member Posts: 2 Newcomer
in Komplete General

I've been asking for help for a few days, but I can't get help from support yet. I paid for Komplete 14 Ultimate. In my NI account, Komplete 14 Ultimate is in my order history. But in Native access, there is not. In my NI account, they didn't provide serial numbers. And in the email confirmation, they say they will send me a link and serial numbers in a separate email. However, they haven't sent it to me yet. What is going on? I want you to check my account. There is no serial numbers in the section for Komplete. How can I download it? No instruction? I need to use the software. Please, help me.

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  • Shinji Kugai
    Shinji Kugai Member Posts: 2 Newcomer
    Answer ✓
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    It is finally available to be downloaded now! Phew! Yes, I used my USA credit card.

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  • Paule
    Paule Member Posts: 1,328 Expert
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    Is the payment book from your credt card?

  • Shinji Kugai
    Shinji Kugai Member Posts: 2 Newcomer
    Answer ✓
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    It is finally available to be downloaded now! Phew! Yes, I used my USA credit card.

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