Komplete 14 CE Uppdate purchased from Best Service

Hello. Everything works perfect in Native Access, but if I want to buy any new software or sounds from Native Instruments, it says I dont have Komplete 14 CE, so all the prices are higher for me. I can find my serial number for Komplete 14 CE in my Products and serials, but my discount will not show up.

How can this be fixed??

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Monochrome

Based on past forum posts from NI staff, you can safely ignore that message and buy it. It's a known, purely visual, bug on the store's side.

If in doubt, though, contact NI's support team to get an official confirmation that you can buy it.

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Paule

Please ask Best Service for your serial and add it in Native Access 2. Like every 3rd party addon.

Do you got a confirming email from Best Service. Mayhaps it's inside it.

ole Karlsen

https://community.native-instruments.com/discussion/comment/82906#Comment_82906

I got my serial, and I add it in Native Acces. All my softwares are correct, but my komplete 14 CE is not registered when I will buy new softwares in Native Instruments website, so I will not have my discount for owning K14CE

ole Karlsen

https://community.native-instruments.com/discussion/comment/82906#Comment_82906

I have the serial number and everything is good with the products

But when I want to buy an uppgrade feks from Ozon 10 Standard to Pro, is says I don't own K14CE

Monochrome

Based on past forum posts from NI staff, you can safely ignore that message and buy it. It's a known, purely visual, bug on the store's side.

If in doubt, though, contact NI's support team to get an official confirmation that you can buy it.

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