No reply on support ticket

derny69
Member Posts: 9 Newcomer
Been waiting 5 days on a ticket to retrieve some serials on items previously ordered (and removed from my account) I am now planning to sell.
Hoping someone from NI see's this and can help?
Ticket 3898505
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Hi @Rich_NI, I have tried numerous times to get a refund for a wrongly purchased item and now am well past the 14 day return time frame I have now waited for 6 days following multiple attempts to connect. Can you please escalate my ticket too? (Ticket 3942768)
Thanks
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