No reply on support ticket

derny69
derny69 Member Posts: 12 Member
edited April 2023 in Native Access

Been waiting 5 days on a ticket to retrieve some serials on items previously ordered (and removed from my account) I am now planning to sell.

Hoping someone from NI see's this and can help?

Ticket 3898505

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Comments

  • Rich_NI
    Rich_NI Customer Care Posts: 173 mod

    Hi @derny69

    The Purchasing and Logistic departments are currently a bit underwater due to a large backlog and staffing issues.

    I have just escalated your request and marked it as high priority.

    Someone should pick it up soon.

  • First Bird
    First Bird Member Posts: 1 Newcomer

    Hi @Rich_NI, I have tried numerous times to get a refund for a wrongly purchased item and now am well past the 14 day return time frame I have now waited for 6 days following multiple attempts to connect. Can you please escalate my ticket too? (Ticket 3942768)

    Thanks

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