Can't register new Maschine MK3 hardware

jakepie
jakepie Member Posts: 1 Newcomer
edited March 2023 in Native Access

I just received a brand new Maschine MK3 and am having issues registering it in Native Access. I tried registering in the original Native Access that I already had installed, and get the error "Something went wrong during the registration of MASCHINE MK3 HW Registration error: Registration failed for unknown reasons". I know the serial is right, because the error changes to "Unknown serial" if I mistype it.

I tried installing Native Access 2 and adding the serial gives me the error "An error occured while processing your serial".

I've tried on two separate machines, so I don't believe it is an issue with my Native Access installation. I don't see any reference of this error on NI help pages or when I Google for the error. I have opened a support ticket, but was wondering if there was anything I could try while waiting on a response.

Edit: Got a response through support the minute I posted. My serial works now. If anyone gets this error, and finds this post through searching, just wait for support to get back to you!

Best Answer

Answers

  • Idan68
    Idan68 Member Posts: 1 Newcomer

    Hi i have the same problem, anyone can help me please?

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,769 admin
    Answer ✓

    Glad everything is all sorted out @jakepie

    @Idan68 Please get in touch with our support team here: https://bit.ly/n1registr so we can help you out.

  • bobbybass
    bobbybass Member Posts: 8 Member

    having the exact same issue and have been waiting forever for a reponse from support. What did they do specifically? Did you have a previous hardware version of maschine or maschine Komplete elements?

  • citrikwave
    citrikwave Member Posts: 1 Newcomer

    Hi everyone.

    I encountered the same problem while trying to register Komplete 13 Ultimate. I did contact support for the issue. Any idea how long I should expect them to get back to me with a solution?

    Thank you!

  • sophia
    sophia Member Posts: 1 Newcomer

    Hi Im having the exact same issue with my brand new Maschine Mikro MK3 and have been waiting for a reponse from support. I'll return the hardware if i cant use it asap :'(

  • PoorFellow
    PoorFellow Moderator Posts: 3,888 mod
    https://community.native-instruments.com/discussion/comment/103715#Comment_103715

    Support could easily take a week to respond if they are busy , but if you do not receive a response after a week you should update your existing ticket and politely ask for help again !

  • xmarksmarko
    xmarksmarko Member Posts: 3 Newcomer

    Hello, I have the same issue on Native Access 2. How should I fix this issue?

  • xmarksmarko
    xmarksmarko Member Posts: 3 Newcomer
    https://community.native-instruments.com/discussion/comment/126565#Comment_126565

    I just opened a support ticket and it was resolved by NI support team in a couple of hours. Very hasty and nice of them!

  • Johnnyboy
    Johnnyboy Member Posts: 2 Newcomer

    I just got my Maschine MK3 delivered from Amazon today but im getting this same error message of can’t process my serial number. I typed it correctly over and over with the supplied card but if I can’t get it going here soon It’s going back to Amazon and I’m gonna try the new one by AKAI.

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