Dependency installation taking longer than normal with Native Access on Windows 7

Pingu1

Hi,

I'm trying to update Native Access on all my machines. On both Win10 machines it's gone OK, but on both Win7 machines I get the message that Dependency Installation is taking longer than normal.

I already searched for a solution, and found a thread about the problem, but no actual solutions. Support suggested that, if necessary, you can uninstall the partially installed Native Access 2, and return to Native Access 1, but that's actually not true, because any version tries to connect to the internet, to update itself, before it will actually open - and Native Access 1 can no longer find the servers at NI.

So I'm left with two machines on which I simply can't use Native Access at all. Did anyone ever solve the problem?

Jeremy_NI

Hey @Pingu1 Native Access 2 is not compatible with Windows 7, it only supports Windows 10 & 11. You would need to use the older version of Native Access: Native Access 1 Legacy Installers for Older Operating Systems

Jeremy_NI

@Pingu1 You are right, the information in that article is incorrect and I've asked for correction, thanks to your input.

These legacy versions available on the website are specific and will not auto update.

Jeremy_NI

Hey @Pingu1 Native Access 2 is not compatible with Windows 7, it only supports Windows 10 & 11. You would need to use the older version of Native Access: Native Access 1 Legacy Installers for Older Operating Systems

Pingu1

Thanks @Jeremy_NI

A couple of things then. Firstly the compatibility charts here at NI specifically say that the latest version of Native Access is compatible with Win 7. That probably ought to be changed. https://support.native-instruments.com/hc/en-us/articles/360000618297-Compatibility-of-Native-Instruments-Products-on-Windows

Secondly I'm not clear how going back will work. The thing is that Native Access always tries to update itself before it will open. I was forced to try and upgrade to version 2 because version 1 said it couldn't find an upgrade any more, and then just sat there doing nothing. I have gone back to 1.14.1 this morning, but won't that eventually do the same thing? Or has it been written to not look for its own updates?

Jeremy_NI

@Pingu1 You are right, the information in that article is incorrect and I've asked for correction, thanks to your input.

These legacy versions available on the website are specific and will not auto update.

Pingu1

@Jeremy_NI - Many thanks!!

chuckgreenjr

I'm not sure Window version is the problem. Ever since NI switched to the new style of Native Access, it has been extremely slow start up as well as the dependency notification message on a iMac. 10.15.7.

Jeremy_NI

@chuckgreenjr Issue of the OP is definitely because Windows 7 is not supported. For the same error message on Mac, there are different reasons and solutions that you can find here: Issues: Native access 2: Dependency installation process is taking longer than normal (MAC) and also a link to our support if that doesn't help.

chuckgreenjr

Thanks Jeremy for the options. Truly Appreciated.