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Factory library 2 update broke Kontakt 7's browser

aidenstunes
aidenstunes Member Posts: 101 Tri

After updating Factory library 2 a few minutes ago,

I have noticed that it completely broke the new Hi DPI browser inside Kontakt 7.


For some reason, when removing Factory library 2 just to test it out, it turns out that there's a folder called 'Kontakt', and the NKI inside opens Action Strings 2.


When Factory Library is installed, 2 different folders are present, non of them lead to Factory library 2 correctly, one of them has got no thumbnail image, and this one leads to various instruments inside the 'Beats' folder only.

A screenshot is attached:


How could this possibly happen? Unbelievable to be honest, but I am sure you'll be fixing such a weird mess right away. I shall note that when using the old side pane everything works perfectly fine, the bug seems to affect the new browser and the new browser alone.


Best regards and have a great weekend,

Idan

Best Answer

Answers

  • aidenstunes
    aidenstunes Member Posts: 101 Tri
    edited March 4

    Update:

    + Reinstalling the library failed to solve the issue.

    + Rebuilding Kontakt 7's library failed to solve the issue.


    Edit: I have removed Factory Library 2 & Action Strings 2 once again. I have reinstalled Action Strings 2 alone this time. It created this 'Kontakt' instrument for me again, and it leads to Action Strings 2. Factory Library 2 is not currently installed, so I wonder what went wrong.


  • Creator471
    Creator471 Member Posts: 3 Sine
    edited March 4

    I have the same problem and see the broken icon and only the 90 presets in this view. Both reinstalling the Library and Kontakt 7 did not work.

    But: the presets itself ARE installed. They can be accessed in the instruments rack (via google view) und selecting the KFL2, the icon is displayed.

    I found a zip file "Images" with files from ../NI_Resources/Kontakt factory 2 in discussions. This directory was missing, I had only the directory from Kontakt 6. When copy the images folder in /NI_Resources at least the icon showed up correctly - but still only 90 presets.

    UPDATE - several hours later: I think old Kontakt 6 Library Icon ist now used for the NEW Kontakt Library 2. At least it links to the new presets/sounds, a total of 804. It seems the Kontakt 6 lib is now hidden ( but only in this view) and the new, incomplete "Kontakt Library 2" folder should not be there AT ALL ..... ?!?!?

    System: M1, Monterey, new (black) Native Access, Komplete Std.

  • aidenstunes
    aidenstunes Member Posts: 101 Tri

    Thank you for sharing this with me! Good to know I am not the only one. I wonder why it affects AS2 as well. Can you find Action Strings 2 inside that 'Kontakt' tile as well?

  • aidenstunes
    aidenstunes Member Posts: 101 Tri

    NP, I have just noticed that you edited your message with detailed information and screenshots. Thanks a ton for backing me up here! I am sure NI will have a look at it soon, I just wonder why a fix of a single bug - breaks ten others.

  • Elad @ NI
    Elad @ NI Member Posts: 3 Sine
    Answer ✓

    Hi,

    Thanks for the report!

    We've already released a hotfix for this issue, which was only related to the sorting of the beats category in the browser,

    However, since K7 has cache you might have to perform a manual rescan which is fairly simple and described in this article for Maschine software and Komplete Kontrol (just replace "Kontakt 7" with either: https://support.native-instruments.com/hc/en-us/articles/360018591137-Thumbnail-Picture-Icons-are-Missing-in-the-Komplete-Kontrol-Maschine-2-Browser


    Thanks again :)

    Best,

    Elad

  • aidenstunes
    aidenstunes Member Posts: 101 Tri
    edited March 4

    Dear Elad,


    What about that additional Kontakt tile? What about Action Strings 2 that somehow got inside that tile?

    Is the hotfix only fixing the missing image or all of that mess at once?

    I have checked NA two hours ago and I wad up to date with FL2 (1.1.0), is the hotfix a newer version?

    Thanks!

    Idan


    *EDIT: As I have mentioned, I have already tried rebuilding the database. I used the guide you attached here this morning but it didn't solve anything.

  • aidenstunes
    aidenstunes Member Posts: 101 Tri

    I wonder how did this Kontakt tile was created in the first place, and why do you have an image while mine is missing and swapped with a gray icon :/.

  • Elad @ NI
    Elad @ NI Member Posts: 3 Sine

    Hi,


    The hotfix number is 1.1.2, so this should be the version appearing in NA.

    We released it not long ago so please check NA again :)

    After that please perform again the rescan and that should get rid of the "new" tile (you should only see a "Kontakt" tile in the browser and underneath it are the Factory Library 2 instruments),

    As I mentioned it was created due to an incorrect product tagging of the nki's in the "Beats" category.

    "Action strings 2" appearing under the "Kontakt" tile is a different issue that is already known and would be addressed shortly as well.


    Thanks again for your cooperation, let me know after trying it out.

    Best,

    Elad

  • aidenstunes
    aidenstunes Member Posts: 101 Tri

    Version 1.1.2 works like a magic. I didn't even need to rebuild the database afterwards. Thank you so much, the Kontakt Dev team, for pushing the hotfix during a weekend.

  • Creator471
    Creator471 Member Posts: 3 Sine
    edited March 4

    Hi Elad,

    thx for the quick fix!! It worked after applying the fix with NA, no rescan required. The release notes in NA however didn't mention the 1.1.2 after install.

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