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This is the future of sound, there’s no other way it’s gonna be, Join the ride!
With Native Instruments we’re not just part of the future of sound we’re defining it.
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How can I change my email address?
Hello, I would like to change my email address, which has unfortunately been hacked and I no longer have access to it. I can see that I can't change it. How can I do this ? Thank you in advance :)
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MX2 Connect and settings
I bought the MX2 console yesterday, I installed Tractor pro 4 .. In the settings (audio setup) what should I choose? It doesn't show Mx2 or Asio or anything like that, can someone help me with the setup?
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What is the native instruments team brewing up next?
what’s up native instruments One question what’s the hold up with the new ideas for the consumers / producers I have to say akai been getting busy with there product but I’m a hardcore fan of NI And I do t plan on switching. BUT COME IN GUYS.
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Does Traktor Play upgrade work with my set up?
Hello anyone: I'm trying to see if I upgrade to Traktor Play if it will work on my system? I have an older Traktor KONTROL S2 MK and am running Traktor DJ 2.4.1. I do NOT need four friggin' decks (Traktor Pro 4!). Anyone know? Please let me know. Thanks
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Remix Competition - Tina Charles "I Love To Love"
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Installing native access onto MPC program
having a difficult time trying to install native access 360 to use as a plug-in on the MPC program
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HOLIDAYS12FOR9 Discount not applying correct to 360 Sub
Firstly, I have tried to submit a ticket but the ticket page just refreshes to the support hub page over and over making it impossible to create a ticket. The live chat is equally unhelpful and the best I could do was directly send an e-mail, which could take days for a reply, and also post here. It isnt ideal but there…
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Tutorials Maschine mk3
Hi, my name is Pasca. I'm new to the chat and the world of Maschine. I've had it for a couple of years and I really like it, but I'm having a little trouble figuring it out. Does anyone know where I can sign up for some training on Maschine? Thanks a lot
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Support Schedule
Is there an established schedule for support availability hours? I’ve looked through NI’s sites and have yet to find anything. Maybe I’m looking in the wrong places. Thanks, BnR
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Support during the holidays
With the post-Cyber season and holidays in full swing, we are currently managing a high volume of requests while some of our team members take a well-deserved break. To ensure we can help everyone as efficiently as possible, we’ve made two temporary changes: Submit a ticket: New tickets are now submitted through our…
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Anyone know how to get NI support to answer?
Hi All. Sorry to make my first post a complaint, but here we go. I've had a ticket open with support since the 5th dec, only received one reply asking for further info and an video of the problem, which I immediately sent. I've then heard nothing for more than a week. I've been chasing the last 3 days and still no…
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Dear Native Instruments – we need some “Ordnung” from you!
Native Instruments as a company has been around for a while. As a result, the total portfolio includes both legacy and new stuff. This is like maintaining an old ruin (like Klosterruine Boitzenburg): you need to get rid of some stuff, keep alive some stuff, rebuild some stuff and create new stuff. All fine, but while doing…
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Ni will not let me check out
I've been trying for over almost 2 weeks to check out with the paid version of Kontakt. I've tried on 3 different computers, 3 different internet browsers, on my iphone, nothing. I've submitted a ticket, and nothing. I'll attach the error and checkout page pics. I've posted comments on FB. I have to just say, I've seen way…
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NI Support seems broken?
For weeks now, I’ve been trying to install libraries to a local disk with plenty of free space — after giving full disk access to every NI app that could possibly need it. Every time I contact support, they send me the same article. Then the ticket goes silent. No follow-ups, no actual troubleshooting… just the same…
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Where to use the NI e-voucher?
Where to use the NI e-voucher code? It is virtually impossible to buy anything right now with it! I have 2 codes - $25 and $99, I can neither stack them or use them individually on anything right now! I was under the impression that you could buy a whole $99 kontakt library (like Ashlight) with it! Why can't NI let…
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How long until my serial is sent?
I purchased it 12 hours ago. Got all the emails almost immediately saying it was shipped but I don’t get the serial key and it’s not in the back end license portal. It’s so weird that it’s not instant. I’ve logged a ticket and spoken to the AI who also seemed to log a ticket. How long is this wait normally ally and why on…
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Weird Bug While Checking Out, It destroyed Voucher
I do not know if this is in the proper section (first time poster, my apologies) but I wanted to know if anyone has had any similar experiences to this that I have, in the past, and if they've had experience with Native Instruments reissuing vouchers. I tried to place an order earlier today and used my voucher received…
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Rigid Audio - site re-opened new owners.
EDIT , March 19 , 2025 : Rigid Audio site has reopened but user experiences so far has been varying. Apparently then the IP has been sold and the site has got new owners. As part of that then people have to use PulseDownloader to download and install things. The app in itself IMO leaves something to be desired and e.g. at…
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Plugins I needs
Hi I've seen people on youtube using some NI plugins that I am unable to find. I'd like to get the Yamaha Motif Rack and Nord plugins I'm also interested in the Antonov Guitar plugin Anyone could advise?
