KOMPLETE 10 ULTIMATE

Lauwers

Q: Translation inserted by Moderator (translationby DeepL)

I officially bought KOMPLETE 10 ULTIMATE with licence (a few years ago).
But every time I choose an instrument, I end up with a demo version.
I can't use Komplete 10; I can't use the plugins.
When I connect to Native Instwruments, it goes round in circles.
When I'm asked to copy my KOMPLETE licence number, I get the reply that I'm not connected to the Internet.
Could this be because when I bought the software I had an e-mail address that no longer exists (I was living in Belgium at the time)?

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PoorFellow

https://community.native-instruments.com/discussion/44414/komplete-10-ultimate

USE English !

Could this be because when I bought the software I had an e-mail address that no longer exists

This problem you need to fix first ! (you need to be able to log in to the account or have the old account merged into your new account)

If you have already registered the serial in Native Access using another account that you have no longer access to then you will have to ask Account Support to help you. Check this article "I Have No Access to My User Account"

In case that you need guidance contacting support : Please read : how to get support !

And then when you have fixed the account / product access problem then be sure to be using latest version of Native Access for your OS .

Then if you continue to have problem then come back here and describe exact problem and give screenshot of errors (do not post personal information such as serials or account information) , and tell us your computer type/specs and exact OS version.