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Why don't I receive the email to reset my password?
So, I have been trying to reset the password for my account for weeks… I click on "Don't remember your password?", then enter my email address, click on "Send Email", but never receive any email from NI. I always check the spam folder and I always make sure I use the correct email address for my NI account and check…
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Access is stuck when updating the latest products
Hi Have been using NI Komplete for ages, updating the various products via Access without a problem, but in the last couple of days I get very weird behaviour from Access - I got notifued on 2 products that needs to be updated. I try to update them, but the process simply gets stuck. The progress bar says "Less than a…
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Is there any difference between the content downloaded from different version of Native Access?
Hello, NI Support team advised me to a downgraded but stable version of Native Access (3.8.1) which I did. My question is - Is there a difference between product contents downloaded from different versions of Native Access? Will I have to update my products again when I upgrade to latest version of Native access?
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"Update failed: Could not uninstall previous version" - But can't solve by NI Uninstall RegTool
Hey guys, what's up! This is the first time I met the problem. I just upgrade KOMPLETE 14 from Standard to Ultimate. So I ran Native Access to intall new availables. Everythings went well until "Piano Colors". Error message prompted "Update failed: Can't uninstall previous verrsion of Piano Colors". I followed the guidance…
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Owning Action String 2 why I don't see its update in Native Access ?
I see the Youtube trailer to announce the 2.2 version but no update ? When I follow the link it is the page of the product I own ???£ Thanks.
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Lack of N.I. support for free/cheap DAWs
I'm fairly certain this topic has popped up before but as I just joined I am not sure how to actually research this just yet so here goes. DAW's that I use and will only use are not Ableton or any of the more expensive options out there, but rather Reaper 7, Traction Waveform Pro 13 or SoundBridge. Unfortunately it appears…
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Uninstalled and reinstalled: will not launch
Hi, running on a Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, Windows 11. Because I could not launch NA anymore, I uninstalled and reinstalled it, but to no avail, il will not start. When I launch the exe, just nothing happens, and I can see nothing happening in task mgr either. Any help would be welcome! Thank you
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Native Access - where is the new button?!
Hi! I trieb to add Audience Choir. It says - Starte Native Access, logge dich ein, suche Jacob Collier Audience Choir im Reiter "New" und klicke auf "Install". Jacob Collier Audience Choir steht zum Download bereit! But there is no New Button. What am I doing wrong?
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NTK Daemon Issue
I can't open Native Access because it tells me that a newer version or the NTK Daemon is available. I have updated said Daemon from your site but it still won't open. I have purchased software from Plugin Boutique that I am eager to get access to. What can I do?
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Why NativeAccess.xml file cannot be found in the /Native Instrument/service center/, folder?
Hey guys, I really need you help. The story goes like this, I just bought the Komplete 14 ultimate and It it took me the whole day to install all the content of the K14U, I left only the session string 2 to install the next day. On the next day, when I open the native access 2, I was scared to see that there are no…
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no download link in Native access
Hello , I bought on your site Monark and FM8 I can't find these products in ACESS to download. can you help me? see attachments . Sincerely Denis
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what to do If native access is not showing the Traktor software in the library?
What to do If the native access library is not showing the Traktor software in the library after adding the serial code for the Traktor kontrol s4?
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Updates cause major issue
So why update? I don't know how these guys put out these updates that shut down everything. If you don't fix these issues and if the issues persist I want a full refund for everthing that I've purchase. This new update has ruined more than half of my projects and are unusable and Komplete Kontrol just sits there in a never…
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NI, please rethink Native Access authorization.
I'm in the middle of a composition project with a tight deadline. Around half the time when I open a session, my NI instruments are unable to load due to the notorious and apparently unsolved bug in Native Access causing it to hang on 'Loading Products' (and presumably failing to authorise the libraries in Kontakt 7).…
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None of my products showing up in native access….
Hi guys! Pls forgive me if this question has been answered before but I’m not seeing any of my products in native access using sonoma and m2max processor. Does that mean that non of them can be used with the latest Apple techology? I can’t even download to drivers for my machine mk3 which is a big loss. Any help much…
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Installation failed, review location preferences (Windows 11)
This error occurs while attempting to install the Hardware Connection Service during the initial setup. The first sign of trouble was that several apps don't have labels in Native access… After going through all the release notes I made an educated guess and found it. After the error it says "queued" and throws the error.…
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Moved to external hard drive - Yikes this is a mess!
I was really excited to purchase Komplete 14 this year especially with the discounted offers. Here is my problem, it looks like I botched the installation and in a attempt to have everything I own on the same external hard drive, added insult to injury as now the pathways are all messed up. I have attempted to use both…
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Kontakt 7 disappeared from Native Access and all instruments turned into demo
Hi. Suddenly Kontakt 7 disappeared from my Native Access (3.11.1) and all tools became demos. I followed the support advice but I didn't solve the problem. In a panic I bought 2 more versions of Kontakt and would like to get a refund. Please help me
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Does installing Native Access no longer make me eligible for a return?
Hi. I was super excited to receive my s88 today but after spending all day, and more $$ just trying to power it up, and after reading deeper into reviews about broken keys and glitchy software, I am terrified to install anything. Does installing Native Access and running firmware updates no longer allow me to make a…
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Native Access relocate/repair problem
Each time I login to Native Access it asks to relocate/repair about 25 of my libraries . I have all my libraries on an external SSD drive and Native Access asks to relocate/repair each time I reconnect the drive. Should I delete all NI preferences and reinstall ?
