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Trouble installing VST instrument with Native Access due to disk space issue
Hello everyone, have any of you encountered a similar issue? Native Access refuses to install a VST instrument due to insufficient disk space, despite having plenty of disk space available. It ignores anything over approximately 5GB during installation. I have the latest update of Native Access installed. I'm attaching a…
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Hi, I just bought kontakt and when i trying log in to native access it keep showing untable to login
I have tried deleting the application and NTK and restarting the computer without using VPN however it didn't work out. Does anyone know how to solve this?
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Native Access Issue? Missing products
Hi i have recently gone into an issue of realising alot of products i have brought are not showing in native access and also after going to my acc on your website and making sure they are all authorised and i wasnt mistaken, Still nothing showing and also uninstalling & reinstalling i think this is a massive bug im missing…
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Native Access 3.10.3 not working
I have now spend 18 hours (!) to get the latest version of NA (3.10.3) running on my Mac M1 with Sonoma installed. No luck. It either gets stuck during 'Installing dependencies', or it cannot log in and I should contact support (which is impossible, because there's no way to contact support or to get beyond that stupid QA…
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Can't log in to Native Access.
OK. So here's the problem. I'm not able to login to Native Access. I'm getting the attached result every time. Over, and over again. I have have followed every single support option available - including the one here:…
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CAN I USE MY OLD BATTERY 3 IN MY NEW MAC MINI M2 PRO?
I OWN KOMPLETE 8 AND I REALY LIKE BATERRY 3 PERCUSIONS, CAN I RE-INSTALL IT ON MY NEW MAC?
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How do I contact customer support?
This is NOT a problem the "community" can take care of.
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« That path leads to a different library » message appears when I locate my old EWQLSO Gold Ed PRO X
In Native Access I added the serial number of my old EWQLSO Gold Ed PRO XP Library and it’s OK, I see it in Native Access. But when I locate it the « That path leads to a different library » message appears. I read the page that shows how to fix it (« Path in invalid » page) but the problem remains, there are no solutions……
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Why can't I update my Kontakt 6?
To anyone who can help me, I seem to be in a bit of a problem and I'm not sure why. I have a bunch of plug-ins that I am trying to use with Kontakt 6 that I got from NI, specifically Empire Breaks and Hybrid Keys. Every time I go to use it, however, I keep getting an error message saying "Your version of Kontakt is too old…
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Need legacy product help, NI Support ended. Battery 3.2.3 and Maschine 1.8.2
Hello everybody I am looking for help because i have suddenly a bigger issue in my recording studio related to Native Instruments Software. I already was in contact with the support, but it seems they dont understand my issues or dont want to help me? Problem: Battery 3.2.3 and Maschine 1.8.2 were suddenly "deactivated",…
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"Relocate all" shows other manufacturers' software as "broken"
First time I've seen this. I moved my NI content from an older SATA drive onto an M.2 drive to speed things up. When I hit "Relocate All" it show the NI products as expected, but also showed a lot of other products from Waves and other companies. None of these had been moved, or even had libraries. Once the NI stuff had…
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Cannot log into Native Access
I cannot log into Native Access. I have a new Macbook M3 Max, Sonoma 14.3 I have tried deleting native access, restarting. I tried chat support, they told me to delete nativeaccess.xll and click the "refresh" button don't see a "refresh" button but did delete the folder and try again. They pawned me off to "email support"…
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Hardware Connection Service (failing)
Hey. So, I've followed all the instructions for installing my Kontrol S61 Mk3 for Mac. Entered Serial number fine (Still saying enter number on keyboard screen) Downloaded everything and updated all the software fine. It won't let me download the Hardware Connection Service. It says it could be something to do with…
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Can i list installed items by size (Mac)
Hi all Never used a Mac before, I’ve got a 2TB external drive and have installed most of my collectors edition. But I need to remove a few to give me a bit of space to install Arturia V collection. Can’t see a way to list by size in Native Access. Going into the directory where I installed all the content, there’s over 200…
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Lost Library (Chris Hein Solo Cello)
Hi all, I have lost/accidentally deleted! Chris Hein Solo Cello from my computer but when I go to Native access it tells me to “Locate” file but there is not one to locate. I would like to reinstall but cannot find a way to do this. Any ideas and also thanks with your help so far.
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I cannot get Native Access to finish INSTALLING a product.
I bought a new computer yesterday. Had to reinstall NA and my products. I had luck with 5. Then it just started getting STUCK at installation. The bar thing waving left to right, back and forth. I let it go for 30 minutes and realized nothing was happening. Now it won't install anything. Native Access worked great, now it…
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How to do a fresh re-install?
I have previously bought and installed various plugins on Native Access. I have the serials. But my native access says "locate" and most of the programs were bought like three computers ago. I do not have them on my current pc but it still says locate instead of install. Is there a way to download again???
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Any word when Native Access will be working again?
These downtimes are getting a bit frustrating, especially since there is no post anywhere when the system isn't working, leaving us to wonder if the problem is on our end. If I didn't have friends who could check for me and verify it's a NA problem, I would be wasting a lot of time. PLEASE FIX THIS ISSUE and add an…
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Native Access issues after update
Hi everyone, My NA updated automatically only to then show I had lost all of my Kontakt instruments (I have Komplete Kontrol collectors), to the point where they don't even show up in NA as options. Meanwhile most of the Reaktor ones show up as "demo". I entered the serial number and nothing. I don't quite understand how…
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Session Horns Pro 1.5 download fails
all other updates worked fine - not this one - Help!