I don't know what happened to my account

Kyou

I just returned from Hangzhou to my hometown and opened my PC as usual, but when I started Komplete kontrol and tried to load a Kontakt Instrument, it failed. Then I opened Native Access to find out what the hell had happened, and, omg, the page only showed 138 NI products, many of which I had purchased were marked＂demo＂! I had owned a Komplete 13 Ultimate and i also grabbed many third party products activated in NA so it should be way more products than only 138....the kontakt vst had gone, the komplete kontrol vst was no where to find even after i reactivated it...I had tried many, many ways to fix, including uninstalling NA along with NI DAEMON NTK, deleting regkeys on my PC and removing all NI products on my laptop, which I used seldomly when i stayed in Hangzhou. But, my account kept flipping out and I had been fed up with it!!! I just deleted a product and tried to reinstall, but the software kept telling me I chosed an invalid location, even after I reset everything in preference to default!!! and, damn it, my Komplete kontrol software lost all of its libraries!!!
If you know anything about my problem please tell me! I had arranged a performance next month, where I'll use Traktor Pro 3 to do DJing, so I want to figure out what happened and how to fix urgently! Thanks for anything helpful!

Mert_NI

Hello Kyou, sorry for the issue which can be related to the latest version of the Native Access.

Also, please be informed that I have deleted the last screenshot of your post as it was showing your password. Please change your password afterwards for security reasons.

According to the issue:

Delete the Native Access.xml in the following location and restart your computer and open NA

C:\Program Files\Common Files\Native Instruments\Service Center

Macintosh HD > Library > Application Support > Native Instruments > Service Center

Repeat until the missing products reappear/the products in demo recognise their activation again

This can help you to recover your products, if the issue persists,

Alternatively please, downgrade to NA 3.8.1 and this can help, here are the direct download links for that:

NA 3.8.1
WIN: https://drive.google.com/file/d/1hSLWL7pFqA8t-3_H93uO1DDdIi0nMixV/view?usp=drive_link

MAC INTEL: https://drive.google.com/file/d/14DmjR8-f7KAV6WxCu_rm-WxX2jxhk1fJ/view?usp=drive_link

Mac AMR (M1/M2/M3): https://drive.google.com/file/d/1wLSCJwzMFgXZgDJlnO6Ilc-GjVB1E4XK/view?usp=drive_link

Please let me know about the results☺️

Kyou

https://community.native-instruments.com/discussion/comment/159024#Comment_159024

!!!omg it worked!!! all my products have returned!!! One thousand thanks for your super-timely assistance!!! (and also the notice and delete, sorry for my carelessness!!!)Now I can restart everything without worrying I have nothing to use!!! Cool!!!

Mert_NI

https://community.native-instruments.com/discussion/comment/159043#Comment_159043

I'm happy that I could help and you can now use all of your products Kyou☺️