Error loading group

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pafasulo
pafasulo Member Posts: 2 Newcomer
edited October 2024 in Maschine

Hello. I recently purchased the Higher Places expansion pack. It is in my Maschine however, when I click on a kit in the groups section it tells me there is an error loading the kit. How can I resolve this? Thanks

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,933 admin

    @pafasulo What version of Maschine have you installed on your system? What is your operating system? It could be that you run an older version that does not support the latest expansions (made with the latest version of Maschine and other plug-ins).

  • pafasulo
    pafasulo Member Posts: 2 Newcomer

    Hi Jeremy. I have Maschine 2 installed. I use a MacBook Pro.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,933 admin

    @pafasulo Yes, MAschine 2 but what version? You can chck by clicking on the NI logo:

    Screenshot 2023-08-30 at 12.55.54.png

    and ok, you have a Macbook but what is the operating system on the Macbook? You can check with the apple logo top left of your screen, then choose "About this mac"

    Screenshot 2023-08-30 at 12.55.45.png


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