The gentlemen Piano not appear in "not installed"

alekelli
alekelli Member Posts: 3 Newcomer
edited October 2024 in Kontakt

Hallo


i bought Arturia Minilab 3, it comes with serial number for The gentlemen Piano

I've added the serial on Native access but the Sw doesn't appear on "not installed" section, as per instructions


any solution?


thanks

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Answers

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,981 admin

    Hi @alekelli I could see the license is successfully registered under your account. Are you using the latest version of Native Access?

  • alekelli
    alekelli Member Posts: 3 Newcomer

    Ciao kalwan


    yes it's updated to the last version


    me too i see is activated but it never appears on "not installed", even refreshing


    what's going on?


    thank you for the support

  • alekelli
    alekelli Member Posts: 3 Newcomer

    anyone there?

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,981 admin
    Answer ✓

    Hi @alekelli can you please get in touch with our support team directly here so we can take a closer look?

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