The gentlemen Piano not appear in "not installed"

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alekelli
alekelli Member Posts: 3 Newcomer
edited August 2023 in Kontakt

Hallo


i bought Arturia Minilab 3, it comes with serial number for The gentlemen Piano

I've added the serial on Native access but the Sw doesn't appear on "not installed" section, as per instructions


any solution?


thanks

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Best Answer

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,634 admin
    Answer ✓
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    Hi @alekelli can you please get in touch with our support team directly here so we can take a closer look?

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  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,634 admin
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    Hi @alekelli I could see the license is successfully registered under your account. Are you using the latest version of Native Access?

  • alekelli
    alekelli Member Posts: 3 Newcomer
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    Ciao kalwan


    yes it's updated to the last version


    me too i see is activated but it never appears on "not installed", even refreshing


    what's going on?


    thank you for the support

  • alekelli
    alekelli Member Posts: 3 Newcomer
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    anyone there?

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,634 admin
    Answer ✓
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    Hi @alekelli can you please get in touch with our support team directly here so we can take a closer look?

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