The gentlemen Piano not appear in "not installed"

Hallo

i bought Arturia Minilab 3, it comes with serial number for The gentlemen Piano

I've added the serial on Native access but the Sw doesn't appear on "not installed" section, as per instructions

any solution?

thanks

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Hi @alekelli can you please get in touch with our support team directly here so we can take a closer look?

Hi @alekelli I could see the license is successfully registered under your account. Are you using the latest version of Native Access?

Ciao kalwan

yes it's updated to the last version

me too i see is activated but it never appears on "not installed", even refreshing

what's going on?

thank you for the support

anyone there?

Hi @alekelli can you please get in touch with our support team directly here so we can take a closer look?