K14 Standard and Plugin Alliance Voucher

Towjam
Towjam Member Posts: 37 Member
edited October 22 in Komplete General

I upgraded from K14 Select to Standard and one of the benefits of Standard is the "1x Plugin Alliance Voucher." How do I get access to this voucher? Or, with the just announced integration of the PA into the NI family, is this a moot point?

Best Answers

«1

Answers

  • Monochrome
    Monochrome Member Posts: 1,343 Expert
    edited June 2023

    You should receive a separate email containing the voucher. It may take a while for it to show up.

    As for PA, it will continue to be a separate marketplace (as written in the blog post) and thus your voucher won't be rendered pointless.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    Answer ✓

    It's all explained here: How to Install KOMPLETE 14's Plugin Alliance Products

  • Towjam
    Towjam Member Posts: 37 Member

    I received the invoice for my K14 Standard upgrade but there is no PA voucher number on it. I've also installed the PA Installation Manager and downloaded bx_oberhausen; bx_crispytuner and LO-FI-AF. They appeared to install correctly but when I try to open in KK, it's showing that I only have a 14 day license. I've not clicked "activate" yet since I want to wait until this is sorted.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    Answer ✓

    @Towjam I don't know what went wrong in your case, I see that you contacted our support already, my colleagues will get back to you as soon as possible and will work it oout.

  • Towjam
    Towjam Member Posts: 37 Member

    Thanks Jeremy. I did just hear back and they were able to provide the voucher.

  • Baniel Deck
    Baniel Deck Member Posts: 5 Newcomer

    Hey @Jeremy_NI , I also did the Komplete 14 standard upgrade but didn't receive the pa voucher. The installation of bx_crispytuner etc worked fine though. - I've contacted support three weeks ago, but didn't receive an answer yet. Could you help me?

  • Baniel Deck
    Baniel Deck Member Posts: 5 Newcomer

    Hey @Jeremy_NI , I also did the Komplete 14 standard upgrade but didn't receive the pa voucher. The installation of bx_crispytuner etc worked fine though. - I've contacted support three weeks ago, but didn't receive an answer yet. Could you help me?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    @Baniel Deck I could not find any recent request from you. Do you have a request number?

  • Baniel Deck
    Baniel Deck Member Posts: 5 Newcomer
    https://community.native-instruments.com/discussion/comment/81406#Comment_81406

    Yes of course, it should be 3944584. Thanks in advance!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    @Baniel Deck My colleague replied to you on June 2nd:

    Dear Customer,

     apologies, we had a technical issue causing a delay in our voucher emails for the past 7 days.

    The problem is now fixed, and you should have received your voucher in the meantime. Please also check your spam folder

     Due to the huge number of requests regarding this issue, we had to create an automated email for everyone who got in touch about this. Please only reply in case you still have any issues.


    Didn't you get this email?

  • Baniel Deck
    Baniel Deck Member Posts: 5 Newcomer

    @Jeremy_NI No, I'm sorry. I didn't receive it, as well as the voucher.. I double checked my inbox and spam.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    @Baniel Deck Oh, I pinged my colleagues, someone should reach out, if you still hear nothing in a couple of days, ping me here again, sorry about that!

  • Baniel Deck
    Baniel Deck Member Posts: 5 Newcomer

    Thank you!

  • superlit
    superlit Member Posts: 3 Member

    I too did not receive the voucher. Do i need to create a support ticket?

  • PoorFellow
    PoorFellow Moderator Posts: 4,823 mod
    https://community.native-instruments.com/discussion/comment/84112#Comment_84112

    Quote Jeremy_NI : "The problem is now fixed, and you should have received your voucher in the meantime. Please also check your spam folder.  Due to the huge number of requests regarding this issue, we had to create an automated email for everyone who got in touch about this. Please only reply in case you still have any issues. Didn't you get this email?" .

    So the problem ought to have been fixed by now so if you didn't get any email on the subject (including check in spam folder) then yes , you probably ought to contact support !

This discussion has been closed.
Back To Top

Categories