Irish harp not showing up in native access

Here the same issue:

It's not showing up for me under the "Not Registered tab" either. I followed the links to claim it, but nothing showed up?

hey guys same issue here but i found this link!

https://support.native-instruments.com/hc/en-us/articles/360000138757-Where-Can-I-Find-the-Serial-Number-of-My-Product-

it will send you to your #s, if it doesn't show up look for "How to Find Your NI Product Serial Number"