Can't find libraries in Kontakt in Logic, although downloaded in Native Access.

I bought a new hard drive for the NI library , I deleted the sounds off the old hard rive and reinstalled them successfully . But some of the sounds that said download successful still aren working . I have enough room on my hard drive . I downloaded them all together and then scanned it with the Kontakt scanner, yet some of the bigger libraries like the Strings Ensemble, Brass solo, Brass ensemble , symphony percussion amongst of smaller sounds as well aren't loading when I open Logic Pro. I have uninstalled and deleted the files from the hardrive and reinstalled it but to no avail, does anyone know of any suggestions for me to try out?

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Accepted answers

Rich_NI

Hi @Sonny

It sounds like we will need to take a closer look into this.

Please submit a request via the following link: http://bit.ly/NIsupport_install

Be sure to submit a screenshot of the behaviour when submitting your request so that we can start troubleshooting effectively from the start :)

All comments

Gee_Flat

It would have been simpler to copy the files from the old drive to the new drive. Did you run Kontakt as a standalone outside to Logic first, to make sure it sees all the libraries?

It always helps for others to help you if you disclose more info, like versions, OS etc.

Jeremy_NI

@Sonny

Are the libraries shown as installed in Native Access?

Do they appear in Kontakt in standalone ? Can you load them?

Do they appear in Kontakt in Logic ? Can you load them? If not, can you explain what happens exactly?

Also make sure to give Full Disk Access to Logic Pro and Kontakt: How to Enable Full Disk Access on macOS

Sonny

@Jeremy_NI

thanks for the response. The libraries are shown as installed in Native access .

They appear in Kontakt standalone but they aren't loaded , it say locate or hide and I tried to locate it t its source which appears in my hard drive but nothing changes.