Update problem

CSP
CSP Member Posts: 2 Member
edited October 2024 in Native Access

Hi - I have 16 available updates - when I try to update them, they all fail, with the error message saying that it was not possible to uninstall the previous version.

The message refers to the knowledge base, describing the procedure for removing the prior registry keys before reinstalling, but I don't want to do this 16 times!

Any suggestions?


Thanks, CSP

Best Answer

  • CSP
    CSP Member Posts: 2 Member
    Answer ✓

    Many thanks for your quick reply.

    Problem solved, though it did take a long time, because, once I'd deleted the registry files, I couldn't just "reinstall" from the update page, but I had to go back to the product list and do a fresh install.

    Anyway, it's all done, so thank you!

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod

    Following this article, even doing it 16 times would be fast when using our regtool: Fixing Software Update Installation Issues (Windows)

    If even after doing this you still have issues with updates and Native Access you should get in touch with our specialists here: http://bit.ly/NIsupport_install

  • CSP
    CSP Member Posts: 2 Member
    Answer ✓

    Many thanks for your quick reply.

    Problem solved, though it did take a long time, because, once I'd deleted the registry files, I couldn't just "reinstall" from the update page, but I had to go back to the product list and do a fresh install.

    Anyway, it's all done, so thank you!

  • Paul A Gore
    Paul A Gore Member Posts: 8 Member

    I've had this problem for the last few update cycles. The NI Uninstall RegTool 64 generally works... but there is a update to Action Strings that I just can't crack. The NI Uninstall tool doesn't see it. I've uninstalled it using Windows uninstall program. Repeated attempts to install using Native Access fail.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod

    @Paul A Gore In this case you'd need to contact my colleagues here: http://bit.ly/NIsupport_install

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,856 mod

    @Danatello I'm not sure what you mean here. If you have regular issues with updates, then you should contact our support about it so they can find why this is affecting you, this is not expected behaviour. You can get in touch here: http://bit.ly/NIsupport_install

This discussion has been closed.
Back To Top

Categories