How can I kill an installation with NI Access 2?

alpha-w
alpha-w Member Posts: 23 Member
edited October 2024 in Native Access

I started installation of K14U on a new laptop and planned to install libraries on an external USB drive.

Already the 1st library installation hang up: Battery 4 Factory Library. I wondered, why it took so long and realized that a number of samples and kits were installed and then it obviously stopped.

All attempts to start the installation again failed. I de-installed NI Access 2 and installed it again, but it still wants to install the Battery lib. I rebooted the laptop several times without any change.

so my question: how can I kill an installation process in NI Access 2?

thanks

alpha-w

Best Answers

  • alpha-w
    alpha-w Member Posts: 23 Member
    Answer ✓

    Problem is solved. I found an entry in the Windows task manager for Battery Lib installation, killed the 2 processes and now it works.

  • Uwe303
    Uwe303 Moderator Posts: 4,601 mod
    Answer ✓

    Hello,

    you can look under settings - progamms and features, if there is an entry then try to uninstall. If not try to use the retool: https://support.native-instruments.com/hc/en-us/articles/115003509269-Fixing-Software-Update-Installation-Issues-Windows-

Answers

  • alpha-w
    alpha-w Member Posts: 23 Member

    addition: it can be that the laptop went to energy saving mode. that could be the reason, but the installation should then continue where it has stopped.

  • alpha-w
    alpha-w Member Posts: 23 Member
    Answer ✓

    Problem is solved. I found an entry in the Windows task manager for Battery Lib installation, killed the 2 processes and now it works.

  • Uwe303
    Uwe303 Moderator Posts: 4,601 mod
    Answer ✓

    Hello,

    you can look under settings - progamms and features, if there is an entry then try to uninstall. If not try to use the retool: https://support.native-instruments.com/hc/en-us/articles/115003509269-Fixing-Software-Update-Installation-Issues-Windows-

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