I paid over $1200 for your apps but they are impossible to install.

Likely due to the number of issues now appearing with either downloads via Native Access or just version issues and the need to roll back. The overall quality of everything is really starting to fall off. There has definitely been a shift in how NI do things over the last 5 years, and it is not with a focus on users that's for sure.

So i'd like to believe they added it due to user requests, but it is likely due to the failing of the current products and a need to allow previous downloads easier.

Most people just give up which is what management hopes for so the issues can be swept under the rug. Are we supposed to just sit by and say "Well, they made a mess of everything and they don't seem to listen or care, oh well, at least they have a lot of expansions I can buy".

We wait sometimes years for a fix and guess what, we don't see them because you guys say "Well, no one has been asking for it according to our metrics and feedback" yet when someone keeps that feedback in view so new users can also see what things are really like it is "oh, that is just typical complaining from him again…". I have stated several times I know I am harping on, and will be more than happy to cease when I see just ONE of the issues people have raised with KK over the last 2+ years actually addressed properly that isn't just OS compatibility problems. Sitting by and waiting patiently for years hasn't worked, this angle at least gets some kind of attention, be it negative, any attention on the matter is better than nothing.

Maybe listen to users and take some feedback seriously. I am not the only one who has an issue with "a few changes" but I am one of the few dedicated enough to keep bringing it up so new users can be aware of some of the issues they may not have been. I get no feedback from official channels, PMs to Chris go unanswered completely. Starts to sour ones taste after some time..

Now I simply pointed out the likely reasons for the new download area since as you have said yourself it has been asked for YEARS by users but has now been implemented because all the magical fixes currently aside, Native Access has been a problem for many since V1 for 10 years now and is still dragging along to be fixed and with all the issues we seem to be having with compatibility between versions of Kontakt let alone the untested releases of KK screwing with people's actual livelihoods (some people are still professionals out here) it is inefficient for your mods to be sending gdrive links personally to people for previous versions of software constantly wo now it makes sense to put effort in, not because it was convenient for users, but now it costs staff too much time. My tone is one of utter frustration where I was once a very loyal and happy customer, there are many like me, that I am sure, however many have simply walked away, I continue to work to offer support on my end to users even tho I no longer actually use KK myself, have removed it from my projects now and my Maschine sits in a draw, I am not an active user these days, just one who maintains support for those that are.

Don't take anything personal Jeremy, you are a champ and I have nothing but respect for what you do here, it's a hard job dealing with frustrated but passionate users like me and you are one of the best and most knowledgeable here, but you do suffer a little bit from Moderator fever just because you are here so much. You see my name and roll your eyes but I would like to also play the statistic game, check my account and activity history and you would see I do not post as negative or as constant as you think and do also balance out with actual helpful input tho I have dialled that right back these days. Even if I have posted 100 negative comments, that would be less than 4% overall negativity based on my activity so not sure it is fair to single me out.

That is already happening - except for Expansions.

For reasons yet determined - these do not appear for download in our accounts.

VP

But if you had read the forum or at least looked at the topics regarding the new direct downloads area, you would have noticed that it's a new feature which NI have stated is not fully implemented yet.

BTW the products I assume you're referring to are called expansions, not extensions.

If you had read this thread - and as @PK The DJ alluded to - you are simply not reading what is being posted.

This "new" downloads area is VERY new - so new in fact - many of us just found out about it in the last 72 hours or so. So new - that you should have read that the "expansions" are not there - yet. But will be.

I know this doesn't solve your issues - but your issue will be solved.

And - you have no idea whatsoever how many programmers it will take or the time it will take to ensure that hundreds of thousands of users worldwide - will get their exact correct listing of Expansions from each unique user's product listed in that "new" download area.

Just a guess - but it won't be in two days - that is for certain.

You need to dial down the angularity and start accepting the fact that your install has issues and it will take time to find out what is going on over there.

VP