Not seeing updates to kontact 8 guitar rig 7

woo
woo Member Posts: 2 Newcomer
in Native Access

I just purchased complete 15 standard and when I started up native access kontackt 8, guitar rig pro 7 and the latest reactor did not appear on the list of products to be installed nor did they appear on the list of products to be updated. All its showing is kontackt 7 player. I owned komplete 9 ultimate which gave me the upgrade path for 99 dollars What gives

Answers

  • Vocalpoint
    Vocalpoint Member Posts: 4,024 Expert
    https://community.native-instruments.com/discussion/46213/not-seeing-updates-to-kontact-8-guitar-rig-7

    Would need to see a screen cap of your Native Access screen to determine issues.

    And more critical - need to know your version of Native Access and your OS.

    VP

  • Monochrome
    Monochrome Member Posts: 1,424 Expert

    I am slightly confused by these sentences of yours:

    • I just purchased complete 15 standard
    • I owned komplete 9 ultimate which gave me the upgrade path for 99 dollars

    It seems like you purchased the wrong thing? The only $99 update I see would be for Komplete Standard, but you would need a lower Standard version for that as your "base product".

    "Upgrade" means going from a lower tier to a higher tier (e. g. Standard to Ultimate).
    "Update" means going from one version to a newer one in the same tier (e. g. Komplete 14 Standard to Komplete 15 Standard).

    See also: What exactly is a Crossgrade / Update / Upgrade and how do I qualify?

  • Vocalpoint
    Vocalpoint Member Posts: 4,024 Expert
    https://community.native-instruments.com/discussion/comment/232168#Comment_232168

    Agreed. The OPs whole post seems "off".

    VP

  • woo
    woo Member Posts: 2 Newcomer

    The lower qualifying version was a free version of 15 that I got from sweetwater the week before. Standard lists full versions of kontakt 8 guitar rig pro 7 and the latest reactor version so why are they not showing up in the ni download page. I didn't want to pay the extra 100 bucks for 15 ultimate when I already had a significant number of those devices from a purchase of 9 ultimate from years ago. The price difference and the size difference between standard and ultimate is why i chose it

  • PoorFellow
    PoorFellow Moderator Posts: 7,328 mod
    https://community.native-instruments.com/discussion/comment/232302#Comment_232302

    Please check what you have actually registered at your MY PRODUCTS, SERIALS, AND DOWNLOADS page , does it actually say that you have the Komplete 15 Standard registered to your account ? and are you logged into the same account in latest version of Native Access for your OS ? (please do not post screenshots of serials or other personal information here)

  • Vocalpoint
    Vocalpoint Member Posts: 4,024 Expert
    edited June 28

    "The lower qualifying version was a free version of 15 that I got from sweetwater the week before"

    Pretty sure a "free version" of anything cannot be a base qualifier.

    And no such thing as a downgrade path from Komplete 9 Ultimate to K15 Standard.

    You certainly can buy Standard because to NI Shop will not stop you from buying it - but that does not mean ULT is a base qualifier.

    VP

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