Komplete Audio 1 direct monitor distorted audio

hiperkrolik
hiperkrolik Member Posts: 3 Newcomer
in Other Software & Hardware

Hi,

i'm getting distorted sound via headphones when using direct monitoring.

Strangely, there's no distortion in recorded audio, or monitoring via DAW.

The only way to get normal sound is setting very low gain - direct monitoring sound is ok, but the signal is far too low for recording, which makes the direct monitor feature unusable.

Problem occurs on either XLR and Jack inputs.

What do you guys think?

Best Answer

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,830 admin

    @hiperkrolik Have you checked this article? Using the Direct Monitoring Feature on My Komplete Audio Interface

    Have you tried to move this knob here?

    image.png

    Is it still distorted if you put it to 100% input?

  • hiperkrolik
    hiperkrolik Member Posts: 3 Newcomer

    Thanks for the reply.

    Yes, this knob does not affect the sound color. In fact this is the only way of using Direct Monitor without distortion - 100% input and 80%+ headphone volume.

    Host sound is ok, without any issues.

    Max input level without distortion in Direct Monitor is 1st dot on level indicator. Above that level, signal in Direct monitor is distorted (or overdriven).

    Seems like a hardware issue :(

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,830 admin
    Answer ✓
    https://community.native-instruments.com/discussion/comment/231929#Comment_231929

    So this is happening when not using any DAW or audio routing software? Just want to check if the distortion could be the effect of the input being fed into the headphones plus the input being fed into the DAW and back in the headphones. I hope this is clear enough.

    If this is the case, then yes that is probably a hardware default, you would need to get in touch with our hardware support here: https://bit.ly/NI_Support_All

  • hiperkrolik
    hiperkrolik Member Posts: 3 Newcomer

    I did. They want me to send a video of distorted sound in headphones :)

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