Download speed is too slow

124

Comments

  • Ojustaboo
    Ojustaboo Member Posts: 352 Pro
    https://community.native-instruments.com/discussion/comment/157386#Comment_157386

    Did you leave it downloading?

    I found similar in that I download one large file and it’s a fairly quick download and gives a reasonable estimated downtime.

    I then download a similar sized file and it tells me I have hours left, but gradually the estimated time comes down and it ends up not taking much longer than the previous file.

  • Mert_NI
    Mert_NI Customer Care Posts: 909 mod
    https://community.native-instruments.com/discussion/30937/download-speed-is-too-slow

    Hello Igh1379, have you tried the steps in this Knowledge Base Article below:

    My Native Access Downloads Are Taking Too Long

  • EastDevil
    EastDevil Member Posts: 11 Member
    https://community.native-instruments.com/discussion/comment/157386#Comment_157386

    Yes, I have similar observations where different files downloads differently in a consistent way. That means some files are slow regardless of computer/OS/size/etc. Some others downloads fast. A 17MB file can take forever. I was tracking the traffic to Akamai and the hops to Akamai here are fine but it doesn't send data evenly.

  • EastDevil
    EastDevil Member Posts: 11 Member

    The download issues are consistent across different computers and OS including to the specific files. The Akamai servers are right next door and they generally responds fast. But they seem to send data slowly depending on which specific file.

  • EastDevil
    EastDevil Member Posts: 11 Member

    It's okay. It's hard.

  • PlaceboMessiah
    PlaceboMessiah Member Posts: 1 Newcomer

    Hi folks, I'm a systems analyst in canada, as per tradition, I have enterprise-class network equipment on my desk and I don't use wifi for moving files around. My internet connection is symmetrical gigabit, it's a clean straight shot from the computer through the switch to the gateway. There are multiple services pumping chunks of data in and out of the audio workstation machine at full blast. There's multiple nics on here via TB4, the gateway connection has its own dedicated nic. I do not use proxies or VPN's for casual updates, and (most macos people don't know about this issue) my network service order has the gateway nic at the top followed by the other 3 local nics. I have dynamic MTU for the gateway nic. My download speed from NI for plugin updates exceeding 25gigs is literally intermittent kilobytes-per-second. All other external connections are blazing fast. I would hazard a guess that NI needs to have a chat with whomever they hired to play the role of "network engineer" and post a job listing for an actual network engineer. I'm too lazy to fire up wireshark and pluke forth wild theories about what they're doing wrong as it's technically not my wheelhouse, but I completely understand the disappointment from new purchasers and I don't blame them for seeking an alternate solution to NI. I too have sunk thousands of dollars into this company; it's 2024, and the network speeds feel worse than 1996, I can't launch Logic until these ridiculous updates have kompleted. This seriously kills the inspiration I had 45 minutes ago. Did you hear me NI? You're killing creativity with your technical problems….don't even get me started on the goofy NI "ancient paradigm" of a plugin user interface. All of these problems have been a plague for so many years, it looks like NI has grown too big to care.

  • PK The DJ
    PK The DJ Member Posts: 2,711 Expert

    …..and yet for others (including me) it just works. No speed issues whatsoever.

    To my "non network expert" brain that says the issue is not at the Native Instruments end.

  • fluffy
    fluffy Member Posts: 63 Helper

    Slow download speeds are a recurring issue for me. I have a gigabit fiber connection, in the United States, and am connected via wired gigabit Ethernet. Most things on the Internet download pretty quickly and even on slower sites I typically get upwards of 20MB/second. But from Native Instruments my downloads are at about one megabyte per minute, which is just ridiculously bad. And given that Komplete is close to a terabyte large at this point, well, that makes actually installing this software quite a problem.

    Are NI just like serving up their entire library from a single slow DSL connection in their office or something? They really should look into some sort of CDN mechanism to distribute the load, if their servers are really this overloaded. There are plenty of affordable high-bandwidth caching CDNs out there that can give their downloads high availability globally without much work (or expense) on their end.

  • Crazy Owl
    Crazy Owl Member Posts: 3 Member

    Hello Music Family,

    If you're experiencing slow download speeds with NI Access, it's likely because your location isn't a key market for NI, and they may not have adequate server support there.

    I'm based in Dubai (UAE) with a high-speed internet connection (1Tb line). However, I'm currently experiencing slow download speeds, taking about 5 minutes for a 50MB update. With many users downloading during sales, this issue can be quite common.

    A solution that worked for me is using a VPN to connect to a different regional server, like the UK. It significantly improved my download speed!

    I hope this tip helps you too. Have a fantastic day!

  • Ronvak
    Ronvak Member Posts: 18 Member

    did anyone found a solution to this?

  • Stephen Bish
    Stephen Bish Member Posts: 23 Member

    Yet again I am finding NI download speeds absolutely ridiculous. At the rate it's going my Komplete 15 CE will not have downloaded by the time 16 comes out. It has nothing to do with my internet speed and everything to do with NI upload speed. Currently chugging along at 1-2 gig/hour. Was using my partner's NBN and it was slow there. I used it because of unlimited bandwidth (if that's the right word). My phone has near 4 times the speed but the downloads are no faster but with 180gig/month I'm not likely to run out before the month is up.

    I see various threads on this topic, half of which have been closed. I wonder why that is. All I get is a string of "advice" which amounts to little more than blaming me for slow downloads. And yes I have uninstalled "Clean my Mac" and it made no difference. Nor did it when I reinstalled it.

    On another, though not entirely unrelated, issue I find a few hundred gig of downloads I made last year when buying a new computer show in Native Access as needing "updates". Joke is this. A 38.65gig "Update" for "Session Strings 2" is NOT an update. It is a replacement. Stupid thing is 'Session Strings 2" works perfectly as do several other programs allegedly in need of an "Update".

    Seems to me Native Access is BROKEN. Please FIX it.

    To take money from people for a product you can not supply is nothing short of fraudulent.

    There have been numerous posts by people who know far more about these things than I ever will and nor should I need to. I pay for a product and expect to receive it. It really is THAT SIMPLE.

  • DunedinDragon
    DunedinDragon Member Posts: 1,097 Guru

    And yet many of us have no problems with the download speeds, so what's the difference in our setup and yours? Are you paying extra for higher speed internet like many of us are? Are you using high speed WIFI 7 in your home like many of us are? Are you using SSD storage like many of us are? Are you downloading to separate SSD storage different from your system drive to allow your computer to operate efficiently like many of us are? Do you maintain your computer to preclude the use of useless background tasks that slow down your computer like many of us do?

    Those are all things NI has no responsibility for, but you do.

  • SteveK
    SteveK Member Posts: 5 Member

    I recently installed all my NI stuff on a new computer (I have >200 NI plugins in Native Access, also 3rd party stuff). The download went absolutely smooth and fast even via WiFi. Some Instruments have 10 GB of data, so of course this takes a little time…

    I see no issues with NA download speed. But I am located in Germany, maybe the download is different in other countries depending on NIs servers location…

    You can always check your bandwith with a tool like Ookla or so. Often this shows some surprises…

  • lord-carlos
    lord-carlos Member Posts: 4,137 Expert

    The amount of victim blaming in this thread is appalling.

  • Vocalpoint
    Vocalpoint Member Posts: 3,906 Expert
    edited June 5

    "The amount of victim blaming in this thread is appalling."

    What is appalling (and disappointing) is the non-stop, continued lack of any basic networking knowledge and how ISPs, poor infrastructure and YOUR location all contribute to your overall download experience.

    None of these areas has anything to do with NI whatsoever - yet they are taking all the heat for it.

    VP

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