No confirmation email and no e-voucher

rsm
rsm Member Posts: 8 Member
in Komplete General

Dear support team,

I have registered Komplete 15 Ultimate CE on 23.5. and didn't receive a confirmation email and no e-voucher yet. Could you please take a look into it?

Best Answer

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 5,569 Legend

    Contact support here:

    https://support.native-instruments.com/hc/en-us

    This is the users forum and no user can help you with this issue

  • rsm
    rsm Member Posts: 8 Member

    Thank you for your answer. I already tried this way but clicking the support button doesn't work. There's nothing happen.

  • PoorFellow
    PoorFellow Moderator Posts: 7,005 mod

    Thank you for your answer. I already tried this way but clicking the support button doesn't work. There's nothing happen.

    @Jeremy_NI , are there any know glitches at the moment ?

  • rsm
    rsm Member Posts: 8 Member

    Thank you.

    I normally use Firefox only and there it does not work. With Edge I could open the support chat and now I have a support ticket.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,574 admin
    edited May 26

    @rsm Do you have a ticket number? I can't find you in our system, have you used the same email address as for this forum? I can see that the bundle is successfully registered to your account so your products should be available in Native Access.

  • rsm
    rsm Member Posts: 8 Member

    @Jeremy_NI I thought I got a ticket number but I don't have one. The email address is the same as the forum one.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,574 admin
    edited May 26

    @rsm That might be a sign you are not getting our emails for some reason, please check your inbox/spam/filters.

    What is/was the last message? Can you give it a try again and post a screenshot of what's the last thing shown by the chatbot?

  • rsm
    rsm Member Posts: 8 Member

    I already checked the spam folder. The email with the Plugin Alliance bundle registration code has arrived.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,574 admin
    https://community.native-instruments.com/discussion/comment/228114#Comment_228114

    What is/was the last message? Can you give it a try again and post a screenshot of what's the last thing shown by the chatbot?

  • rsm
    rsm Member Posts: 8 Member

    Here's the screenshot.

    Bildschirmfoto_26-5-2025_151949_support.native-instruments.com.jpeg
  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,574 admin
    edited May 26

    And if you open a new request, it's the same? Sorry about this, trying to understand what's going on here.

  • rsm
    rsm Member Posts: 8 Member

    Ok, I tried again with the chatbot, but no success. My product is registered in my account and that counts.
    I waive the e-voucher and simply do not buy anything extra. Too complicated and time consuming.

    Thank you Jeremy. Have a nice day.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,574 admin
    Answer ✓
    https://community.native-instruments.com/discussion/comment/228120#Comment_228120

    My colleagues got in touch by email to address this. Have you received it?

  • rsm
    rsm Member Posts: 8 Member

    I have received an email from your colleague. Thank you very much, Jeremy.

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