No confirmation email and no e-voucher

rsm
rsm Member Posts: 8 Member
in Komplete General

Dear support team,

I have registered Komplete 15 Ultimate CE on 23.5. and didn't receive a confirmation email and no e-voucher yet. Could you please take a look into it?

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Answers

  • LostInFoundation
    LostInFoundation Member Posts: 5,619 Legend

    Contact support here:

    https://support.native-instruments.com/hc/en-us

    This is the users forum and no user can help you with this issue

  • rsm
    rsm Member Posts: 8 Member

    Thank you for your answer. I already tried this way but clicking the support button doesn't work. There's nothing happen.

  • PoorFellow
    PoorFellow Moderator Posts: 7,203 mod

    Thank you for your answer. I already tried this way but clicking the support button doesn't work. There's nothing happen.

    @Jeremy_NI , are there any know glitches at the moment ?

  • rsm
    rsm Member Posts: 8 Member

    Thank you.

    I normally use Firefox only and there it does not work. With Edge I could open the support chat and now I have a support ticket.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,726 admin
    edited May 26

    @rsm Do you have a ticket number? I can't find you in our system, have you used the same email address as for this forum? I can see that the bundle is successfully registered to your account so your products should be available in Native Access.

  • rsm
    rsm Member Posts: 8 Member

    @Jeremy_NI I thought I got a ticket number but I don't have one. The email address is the same as the forum one.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,726 admin
    edited May 26

    @rsm That might be a sign you are not getting our emails for some reason, please check your inbox/spam/filters.

    What is/was the last message? Can you give it a try again and post a screenshot of what's the last thing shown by the chatbot?

  • rsm
    rsm Member Posts: 8 Member

    I already checked the spam folder. The email with the Plugin Alliance bundle registration code has arrived.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,726 admin
    https://community.native-instruments.com/discussion/comment/228114#Comment_228114

    What is/was the last message? Can you give it a try again and post a screenshot of what's the last thing shown by the chatbot?

  • rsm
    rsm Member Posts: 8 Member

    Here's the screenshot.

    Bildschirmfoto_26-5-2025_151949_support.native-instruments.com.jpeg
  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,726 admin
    edited May 26

    And if you open a new request, it's the same? Sorry about this, trying to understand what's going on here.

  • rsm
    rsm Member Posts: 8 Member

    Ok, I tried again with the chatbot, but no success. My product is registered in my account and that counts.
    I waive the e-voucher and simply do not buy anything extra. Too complicated and time consuming.

    Thank you Jeremy. Have a nice day.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,726 admin
    Answer ✓
    https://community.native-instruments.com/discussion/comment/228120#Comment_228120

    My colleagues got in touch by email to address this. Have you received it?

  • rsm
    rsm Member Posts: 8 Member

    I have received an email from your colleague. Thank you very much, Jeremy.

  • MATAKAO
    MATAKAO Member Posts: 27 Member

    Hello I've got the same problem.. I've bought last week a Komplete 15 ultimate upgrade, I got received the plugin alliance email, but not my 25$ voucher for N.I shop as usual. Can you check this? Iv'e contacted the chatbot, waiting for an agent, but nobody reposnds and the waiting is very long !!! Take me in touch… it seems that the S.O.S is very hard times for the N.I team, forresponds to everyone. Patience, patience…

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