Native Access 3.18.1 is still broken

bob
bob Member Posts: 37 Member
in Native Access

as the previous update, it can only use drive C:/public

any other location make the NTKDaemon stop and it break the Native Access opening.

when NI will correct this bug???

Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,506 admin
    Answer ✓

    @bob The issue with 3.18 was only on Mac, if you're having still an issue on Windows with 3.18.1 or 3.18.0 it's probably a different issue. I see that you are in contact with my colleagues from support already, please continue the troubleshooting there.

Answers

  • Vocalpoint
    Vocalpoint Member Posts: 3,859 Expert
    https://community.native-instruments.com/discussion/45333/native-access-3-18-1-is-still-broken

    Running 3.18.1 here and all my existing directories are fine (and have been fine) for over a year now.

    Not even sure how you got yours to use C:\Public - unless you specifically have this directory listed in the Preferences area.

    VP

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,506 admin
    Answer ✓

    @bob The issue with 3.18 was only on Mac, if you're having still an issue on Windows with 3.18.1 or 3.18.0 it's probably a different issue. I see that you are in contact with my colleagues from support already, please continue the troubleshooting there.

  • bob
    bob Member Posts: 37 Member

    3.17 was good

    3.18 & 3.18.1 are bad, it is impossible to change the location. the value is never taken and it break the next opening if i change it from regedit.

    the same thing occur on 2 PC (win 10 on AMD cpu)

    the support is like you, doing nothing.

    bad location NA.PNG
  • Vocalpoint
    Vocalpoint Member Posts: 3,859 Expert
    edited May 21
    https://community.native-instruments.com/discussion/comment/227390#Comment_227390

    Regedit is not a solution. Messing around in there will not make this work

    What happens when you click Browse and select another directory - like your "normal" Downloads folder (for your user account) and not Public?

    If the value does not "stick" as you mention - there is something else going on here - possibly permissions related.

    VP

  • bob
    bob Member Posts: 37 Member

    i know how it works. i am not a beginer with NI products.

    NA is broken, it never take another location than default when you assign another location. the regedit change is ignored and crash NTKDaemon service. the uret-init command 0 or 1 is ignored (it enable other location)

    so the next opening show loading products and never end. only delete cache & key can restore the opening.

    is it very boring and occur on all my PC. there is a glitch in the code because 3.17 was working normally.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,506 admin
    edited May 22

    @bob

    the support is like you, doing nothing.

    Nice, well, you have an open ticket (4553206) where you didn't reply to my colleagues, you created several tickets for the same issue, giving different informations instead of getting back to your open request. I'm not sure what you are trying to achieve there but I would simply suggest to reply to my colleagues in that 4553206 ticket with all the information you provided here. Creating more requests will not help your case, using curse words will not help your case. Please keep respectful.

    Again, the issue with broken libraries here is only on Mac only, there is no general issue on Windows, so if you want your issue resolved, I suggest hat you continue troubleshooting the issue with my colleagues, providing them with all the information needed.

  • bob
    bob Member Posts: 37 Member

    still nothing done from NI. 24day later

    i even found another error, if you start from no defined content in regedit

    HKEY_USERS.DEFAULT\Software\Native Instruments\Native Access

    try to assign the Download Dir (still locked) write the ContentDir key

    try to assign the ContentDir write the Download Dir key

    the not working function are crossed somewhere in the Native Access/NTK code, as the Kontakt & reaktor tabs description.

    when users say it is broken, it is not a joke. but the response is allways the same. as a chat bot.

  • bob
    bob Member Posts: 37 Member

    any content product in another location than C:/public make daemon crash and break the native access next opening, locked on loading products.

    to reset the bug i have to backup my content first HKLM/software/Native Instruments

    then make a serious but anormal clean (i even made a batch file to repair the opening)

    NA reset script.PNG

    from the regedit backup, it can only manage installed app & content located on C drive in regedit.

    are you seriously still thinking that there is nothing wrong with this software???? because it make this on all my PC. and nothing append after 2 weeks of alert and support ticket.

    what to do more to shake the cocobuts? is it a respectable situation?

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