Bought Komplete 15 Ultimate upgrade, can't download...

he46570
he46570 Member Posts: 1 Newcomer
in Komplete General

So I've progressively upgraded Komplete since Komplete 8. I upgraded to Komplete 14 Ultimate in 2022, and I did the pre-purchase for Komplete 15 Ultimate beginning of September when they announced it.

I can't download Komplete 15 from Native Access. In the app nothing shows up. Online, I can see the purchase, but under "My Products, Serials, and Downloads" Komplete 15 Ultimate shows up as "Not Registered". If I try to enter the serial manually into Native Access, it says "your account is missing the base product for this serial".

Of course, I received emails from NI saying that it's ready to download, but I have no idea how to do this if Native Access isn't letting me… any ideas?

Comments

  • DrRatchet
    DrRatchet Member Posts: 1 Newcomer

    I have a similar problem. KOMPLETE 15 ULTIMATE Upgrade for KSelect purchased and can be seen in products - but not in the app to install it other than a list of products with no reference to K15.

  • PK The DJ
    PK The DJ Member Posts: 2,741 Expert

    "not in the app to install it other than a list of products"

    That's correct. You won't see anything listed in NA as Komplete 15, just separate listings of all the products in the bundle.

  • Vocalpoint
    Vocalpoint Member Posts: 3,986 Expert
    https://community.native-instruments.com/discussion/comment/227649#Comment_227649

    Similar problem as the OP - as in "Missing Base Product" or is your K15 Ultimate showing in your NI Acct - as good to go?

    If it is good to go - and you do not see it in Native Access - either you are using possibly a really old version of Native Access - or the credentials you are using to login to Native Access - are not identical to the credentials used to access your NI Acct.

    Your NI Acct and NA - are mirrors. If a product is your NI Acct - and is correctly registered - it will be in Native Access and will be ready to go.

    VP

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