Bought Komplete 15 Ultimate upgrade, can't download...
he46570
Member Posts: 1 Newcomer
So I've progressively upgraded Komplete since Komplete 8. I upgraded to Komplete 14 Ultimate in 2022, and I did the pre-purchase for Komplete 15 Ultimate beginning of September when they announced it.
I can't download Komplete 15 from Native Access. In the app nothing shows up. Online, I can see the purchase, but under "My Products, Serials, and Downloads" Komplete 15 Ultimate shows up as "Not Registered". If I try to enter the serial manually into Native Access, it says "your account is missing the base product for this serial".
Of course, I received emails from NI saying that it's ready to download, but I have no idea how to do this if Native Access isn't letting me… any ideas?
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