Screen goes immediately dark when trying to load an instrument in Komplete Kontrol or Kontakt

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Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,410 admin

    @kbryarly Regarding the missing libraries in Kontakt, how do the missing products show in Native Access?

    For the missing tools and Leaps, please try the following:

    Reinitialize the Kontakt Database

    1. GoMenuFinderUserLibrary.png
    2. Navigate to Application Support > Native Instruments.
    3. Depending on the Kontakt version you are using, delete the following folder:
      Kontakt 5: "Kontakt 5"
      Kontakt 6: "Kontakt"
      Kontakt 7: "Kontakt 7"
      Kontakt 8: "Kontakt 8"
    4. Start Kontakt as a standalone application (not in your DAW).

    In some cases, renaming the Komplete.db3 file found in the Kontakt 8 folder can help. Make sure to do that when Kontakt is closed, standalone or as a plug-in.

    Make sure to give full disk access to Kontakt, Native Access and Logic: How to Enable Full Disk Access on macOS

    Regarding the Logic message about the keyboard, do you actually have a Komplete Kontrol keyboard? If so, which generation, mk1, 2 or 3?

  • kbryarly
    kbryarly Member Posts: 58 Helper

    Hi Jeremy,

    Thx again for trying to help! I really appreciate it! Yes, I have a Mk2 Kontrol Keyboard.

  • kbryarly
    kbryarly Member Posts: 58 Helper

    @Jeremy_NI

    Rebuilding the database seems to be working!!!! Yay!!! I was able to(for the first time in 4 days I was able to launch Kontakt 8 without a hard crash!!! Thank you!!

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,410 admin
    https://community.native-instruments.com/discussion/comment/226613#Comment_226613

    Ok so make sure that Logic has full disk access. Close Logic and delete this file: Macintosh HD/Users/Username/Library/Preferences/com.apple.logic.pro.cs

    Note: the User Library folder is hidden. To access it, click on Go in the menu bar and press down the 

    Alt key. You'll now find the Library entry in the menu:

    User Library3_2.gif

    Let us know if that fixed it.

  • kbryarly
    kbryarly Member Posts: 58 Helper
    Answer ✓

    Jeremy_NI

    Logic did not have full disk access…that fixed it. Thank you again, Kelly

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