My installed banks won't open in komplete kontrol 3.4.1

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Answers

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,807 mod
    edited May 9

    You are not answering my questions (see above).

    I cannot proceed unless you do.

    You're asserting or assuming a number of things, and also taking actions you think would help, but that we have not always advised you to take. Those actions alone could be contributing to the errors here.

    As frustrating as it may seem, we really need to ask, and have answered, basic questions in order to work diligently through the troubleshooting process.

  • PoorFellow
    PoorFellow Moderator Posts: 6,759 mod
    https://community.native-instruments.com/discussion/comment/225486#Comment_225486

    Quote Matthew_NI :

    Can you please be specific?

    Please name a preset(s) that you are attempting to load, and/or the product from which that preset originates, so that we are able to know which products are giving you this error.

  • Hokhmat
    Hokhmat Member Posts: 37 Member
    https://community.native-instruments.com/discussion/comment/225548#Comment_225548

    I load the Aftermath preset from Auras, or I load the 7 phase I preset from Cycles or, I load Air Vibrations from Ethereal Earth or I load Aged Marimba from Hybrid Keys or Absolute from Massive. By the way, when I select a preset and the error message appears, the preset list changes:

    Capture d’écran 2025-05-10 à 17.12.19.png Capture d’écran 2025-05-10 à 17.12.25.png

    For example, I click on Monark's 2Pranged, and the error message appears, and the preset list changes.

  • Hokhmat
    Hokhmat Member Posts: 37 Member
    Capture d’écran 2025-05-10 à 17.18.20.png

    The path is here

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,675 mod
    https://community.native-instruments.com/discussion/comment/225694#Comment_225694

    Do you have Reaktor installed?

  • Hokhmat
    Hokhmat Member Posts: 37 Member
    https://community.native-instruments.com/discussion/comment/225696#Comment_225696

    Yes, it is well installed

  • Hokhmat
    Hokhmat Member Posts: 37 Member

    However, there is no kontakt xml file in the support application.

    Capture d’écran 2025-05-10 à 17.44.57.png
  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,675 mod

    I don't know if that makes a difference - I can't see one in mine either (nor for Reaktor or Massixe X although Massive does have one)

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,393 admin

    @Hokhmat You are already in contact with my colleagues on this issue, please continue there.

  • Hokhmat
    Hokhmat Member Posts: 37 Member
    https://community.native-instruments.com/discussion/comment/225934#Comment_225934

    Hello, 

    Yes thanks I'm continuing the topic with Howard. He had the same problem as me with Sequoia 15.4.1. I have an appointment with the Genius Bar tomorrow, I'll tell you more. My first recommendation was to create another admin user on my laptop and reinstall to see if it works that way. Thanks in any case for your support

  • xam
    xam Member Posts: 10 Member

    I tried updating to the macOS 15.5 RC (the last beta before the official release). Overall, everything feels fast, but the problem with KK 3.4.1 and Maschine 3.1.1 still persists. Strangely, Maschine 2 is working fine. Let’s hope for the best. 🌚🖤🎶

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,393 admin

    @xam If you have the same issue, I would recommend to get in touch with our support, either to find the source of the problem or gather information if it's a more widespread issue or bug that needs to be filed and investigated: https://support.native-instruments.com/hc/en-us

  • AndyDude
    AndyDude Member Posts: 2 Newcomer

    Hi everyone!
    So, here’s my story.
    Today I bought Scene – Nightshade. After installing it, I wasn’t able to open it in Komplete Kontrol.
    I figured I might need to update Komplete Kontrol through Native Access.
    But after updating both Native Access and Komplete Kontrol to version 3.4.1, nothing opens in Komplete Kontrol anymore, neither in standalone mode nor in Ableton Live. It just says the plugin can’t be loaded.

    After that, I uninstalled version 3.4.1 as described in Native Access and installed version 2.9.6 instead. Unfortunately, that didn’t work either. I spent the whole day trying to fix this, and it completely ruined my day

    How wonderful. Everything was working perfectly just yesterday… and the day before that… and the week before that.

    For the record, everything does open fine in Kontakt.

    And just to clarify, I didn’t have Clean My mac installed, and again, everything was working perfectly just yesterday

    c20ec39e-b7b2-49c6-a850-4be82dbeee8d.jpg
  • AndyDude
    AndyDude Member Posts: 2 Newcomer

    I’m using MacBook Pro M4, running Sequoia 15.3

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