My installed banks won't open in komplete kontrol 3.4.1

Matthew_NI

You are not answering my questions (see above).

I cannot proceed unless you do.

You're asserting or assuming a number of things, and also taking actions you think would help, but that we have not always advised you to take. Those actions alone could be contributing to the errors here.

As frustrating as it may seem, we really need to ask, and have answered, basic questions in order to work diligently through the troubleshooting process.

PoorFellow

https://community.native-instruments.com/discussion/comment/225486#Comment_225486

Quote Matthew_NI :

Can you please be specific?

Please name a preset(s) that you are attempting to load, and/or the product from which that preset originates, so that we are able to know which products are giving you this error.

Hokhmat

https://community.native-instruments.com/discussion/comment/225548#Comment_225548

I load the Aftermath preset from Auras, or I load the 7 phase I preset from Cycles or, I load Air Vibrations from Ethereal Earth or I load Aged Marimba from Hybrid Keys or Absolute from Massive. By the way, when I select a preset and the error message appears, the preset list changes:

For example, I click on Monark's 2Pranged, and the error message appears, and the preset list changes.

Hokhmat

The path is here

Kymeia

https://community.native-instruments.com/discussion/comment/225694#Comment_225694

Do you have Reaktor installed?

Hokhmat

https://community.native-instruments.com/discussion/comment/225696#Comment_225696

Yes, it is well installed

Hokhmat

However, there is no kontakt xml file in the support application.

Kymeia

I don't know if that makes a difference - I can't see one in mine either (nor for Reaktor or Massixe X although Massive does have one)