nativ acces freeze on loading product

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Answers

  • spikejp99
    spikejp99 Member Posts: 12 Member
    image.png

    Is this right? I have noticed 3 separate NativeAccess plist files in my Library→Preferences????
    Should there be 3???

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,623 mod

    No, it doesn't look right to me either.

    But my area of knowledge is Windows and i only have very basic knowledge about Mac.

    @Kymeia can you please check if this is correct?

  • PoorFellow
    PoorFellow Moderator Posts: 6,616 mod
    edited May 3

    To truly remove N.A. and NTKDaemon then you can try this solution (the % paths are valid Windows shortcuts if inserted into Windows Explorer browser address field) :

    (be careful to only delete what is mentioned from where it says)

    Delete the Native Access folder from %AppData%\Native Instruments\

    Delete the nativeaccess2 folder from %AppData%

    Delete the nativeaccess2-update folder from %localappdata%

    Delete the Native Access folder from %ProgramFiles%\Native Instruments\

    Delete the NTKDaemon folder from %ProgramFiles%\Native Instruments\

    Delete the NTK folder from %ProgramFiles%\Common Files\Native Instruments\

    Delete the Native Access XML from %ProgramFiles%\Common Files\Native Instruments\Service Center

    Delete the Native Access folder from C:\Users\Public\Documents\Native Instruments

    Delete the NTK folder from C:\Users\Public\Documents\NativeInstruments

    Then run the N.I.reg tool and remove both Native Access and NTKDaemon

    Then reboot

    Then to see if the above helped then download the latest version of Native Access for your OS and run and install it as an Admin

  • spikejp99
    spikejp99 Member Posts: 12 Member

    Before going to those steps I think I will wait for NI Support to get back to me.
    I don't want to have to re-register all my libraries all over again.

    Spike

  • PoorFellow
    PoorFellow Moderator Posts: 6,616 mod

    Sorry , I mentioned you by mistake while I meant to mention fred974 , I did correct that mistake almost immediately but apparently not before that you had noticed.

    What I mention above is for Windows and you are on Mac. Anyway then what I suggested above should only remove N.A. and NTKDaemon for a more clean re-install and and if followed carefully hopefully should not remove any products from being registered in Native Access. But you are right , I should write a warning to not remove anything else , so I will do that.

  • spikejp99
    spikejp99 Member Posts: 12 Member

    Does anybody know the regular working hours of the NI Support Team? I'm assuming standard business hour in Germany???

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