Installation Error of NIHardwareAgent in Native Access (macOS Sequoia 15.4)

KIRILL ORLANDO
KIRILL ORLANDO Member Posts: 7 Newcomer
in Native Access
photo_2025-04-24_11-46-18.jpg

Dear Community,

I am encountering a critical issue while installing NIHardwareAgent via Native Access. Below are the details:

Issue Description

Error:

When attempting to install components (e.g., Komplete Kontrol), the following message appears:

«Installation Failed: You may need to grant full disk access to Native Access and the Daemon».

Steps Taken:

Granted Full Disk Access to Native Access and NI Daemon in macOS settings.

Disabled FileVault and antivirus software.

Reinstalled Native Access multiple times, deleting all associated files (including folders in /Library/Application Support, ~/Library/Caches, etc.).

Updated macOS to Sequoia 15.4 and verified hardware compatibility (MacBook Air 2020).

Current Status:

After logging into my Native Access account, NIHardwareAgent is not detected, blocking the installation of all products. Logs show file access errors despite all permissions being granted.

Request

I kindly request assistance in resolving this issue, as standard troubleshooting steps have failed. Potential causes include:

Permission conflicts in macOS Sequoia.

NIHardwareAgent incompatibility with the new OS version.

Corrupted system files.

Attachments:

Screenshots of the error (see attached).

Installation logs from ~/Library/Logs/Native Instruments.

System configuration:

Model: MacBook Air 2020 M1.

macOS: Sequoia 15.4.

Native Access version: Latest, downloaded from your website.

I would be very grateful for help, but my macbook still does not see this file!!!

Best Answers

Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 930 mod
    Answer ✓
    https://community.native-instruments.com/discussion/44698/installation-error-of-nihardwareagent-in-native-access-macos-sequoia-15-4

    Hello KIRILL ORLANDO, in this case we will need to take a closer look to your system by the support tool to be able to understand the reason of the issue in more detailed way. Therefore, I'm creating a ticket for you and asking a support tool result there, please check your emails and reply to that email directly with your support tool result(not here please, this is important) so our team can check that and help you to solve that as soon as possible.

    I hope this helps☺️

  • Runde
    Runde Member Posts: 1 Newcomer

    I have the same problem

  • KIRILL ORLANDO
    KIRILL ORLANDO Member Posts: 7 Newcomer

    Did the support service help you in the end? I've been waiting for over a week now, they've stopped answering me altogether.

  • Mert_NI
    Mert_NI Customer Care Posts: 930 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/224386#Comment_224386

    Hello KIRILL ORLANDO, I checked your tickets and it seems like it is escalated to the specialist. Due to the busyness it can take 1-2 days to answer(except from the weekends and the 1st May). So, please make sure that your ticket will be handled soon and you will probably get an answer in 1-2 business days.

    I hope this helps☺️

  • KIRILL ORLANDO
    KIRILL ORLANDO Member Posts: 7 Newcomer

    Thank you for your answering, Mert.

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