Part of buttons KK S49 haven't been automatically set with Logic pro

Olha Diez
Olha Diez Member Posts: 5 Newcomer
in Komplete Kontrol

Hello there!

I have Logic Pro 11.1.2, and my Komplete Kontrol S49 Keyboard isn't able to us such as: Loop, Metro, Tempo, Play, Rec, Stop, Undo, Quantize, Auto, M, S, Buttons using Logic pro.

I have checked Logic Pro > Control Surfaces > Setup. In the "New" menu, and "Automatic Installation" is selected.

Also I have checked

Logic Pro > Settings > Midi > Inputs > i see Komplete Kontrol S49 MK2 port 1, and Komplete Kontrol S49 MK2 port 2, and Komplete Kontrol DAW are On

I am able to navigate plugins through KK keyboard and record.

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Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,314 admin

    What's your operating system?

    Do Logic and Komplete Kontrol both have full disk access? How to Enable Full Disk Access on macOS

    There are additional steps if you're on Sequoia:

    https://community.native-instruments.com/discussion/39436/tip-sequoia-adds-an-extra-step-when-installing-ni-hardware-keyboards-or-maschine-and-native-access

    Please make sure to follow these steps: How to Set Up a Kontrol Keyboard with Your DAW

    To reset Logic and control surfaces, please follow these steps:

    https://knowledge.apogeedigital.com/how-to-reset-logic-pro-trash-preferences

  • Olha Diez
    Olha Diez Member Posts: 5 Newcomer

    Hello Jerremy_NI !

    Thank you for your answer. I have done steps to Enable full Disk Access for Komplete Kontrol, Native Instruments, NTK Daemon, Logic Pro. And I dont have those files to move them to trash:

    Com.apple.logic10.plist

    com.apple.logic.pro.cs

    Cache.db

    Cache.db-shm

    Cache.db-wal

    I am not availible to use Komplete Kontrol S49 Keyboard still in Logic Pro. I can navigate plugins of Komplete Kontrol through Komplete Kontrol Keyboard. And use the keyboard for recording. But all the buttons mentioned above starting from Loop, are not available

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,314 admin
    https://community.native-instruments.com/discussion/comment/209559#Comment_209559

    You do have these files, please read the article carefully. These files are in the user library of your Mac, not the local library.

    • Click the GO menu at the top of the screen. Go%20Menu-png.png
    • Hold down the OPTION key to reveal the Library option in the menu, and select it. Go%20menu%20with%20Library%20showing-png.png

    • n the window that appears, navigate to the following places and move these files to the Trash.
      • MacHD / Users / Admin / Library / Caches / com.apple.logic10 / Cache.db, Cache.db-shm, Cache.db-wal
      • MacHD / Users / Admin / Library / Preferences / com.apple.logic.pro.cs
      • MacHD / Users / Admin / Library / Preferences / com.apple.logic10.plist
    User%20Library%20Finder-png.png Logic%20plist%20files%20in%20Finder-png.png
  • Olha Diez
    Olha Diez Member Posts: 5 Newcomer

    Hi, Jeremy. I have found those files and moved them to trash, clean up the trash and restart my MAC. I can see the logic pro interface looks renewed. The buttons listed above arent still functioning due to what is written on them. but Loop Play Rec Stop are giving a same sound as the chosen plugin for keyboardkeys. So Metro tempo undo quantize auto arent responding or giving light at all.

    My Operating system is Mac OS Sequioa 15.3

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,314 admin

    Can you try the following?

    1. Disconnect the keyboard or power it off
    2. Applications > Utilities > Audio MIDI Setup
    3. In the top menu bar, select Window > Show MIDI Studio.
      5_ShowMidiDevices.png
    4. Select the Kontrol S MK2 and click the "-" button (or press the del key on your computer keyboard).
      6_DeleteMK3entry2.png

    Reconnect the keyboard, open Komplete Kontrol in standalone and check if everything is functional, then in Logic.

  • Olha Diez
    Olha Diez Member Posts: 5 Newcomer

    Hello, Jeremy! I have followed your instructions, and when I opened keyboard and komplete control i could see that i can navigate plugins without hearing them without logic. When i connected logic pro i still was not able to use those buttons to navigate metronome and others, buttons work as a keys, i hear the notes as if i would press keys from higher octave

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,314 admin

    @Olha Diez I'm contacting you by email regarding this, my colleagues will need to have a depper look in your system.

  • Brady Lamont
    Brady Lamont Member Posts: 1 Newcomer

    I have the same exact issue has this been remedied. (I have followed all these steps)

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,314 admin
    https://community.native-instruments.com/discussion/comment/214312#Comment_214312

    Have you followed all the steps in this post?

    Do Logic and Komplete Kontrol have full disk access?

    If you have done all that and it's still not working, we have seen a couple of cases where reinstalling Logic fixed the issue.

  • Olha Diez
    Olha Diez Member Posts: 5 Newcomer

    i still have this problem, i have followed steps recommended. yes the logic has full disk access. could you gide me please with steps to reinstall logic?

  • Vocalpoint
    Vocalpoint Member Posts: 3,696 Expert
    edited April 29
    https://community.native-instruments.com/discussion/comment/224098#Comment_224098

    What exact model of S49 are you using?

    If this is a MK1 and you are attempting to use it with Komplete Kontrol 3 with Logic - that combo will cause all those buttons to not work.

    VP

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,314 admin
    https://community.native-instruments.com/discussion/comment/224098#Comment_224098

    If you delete this file:

    Macintosh HD/Users/Your user name/Library/Preferences/com.apple.logic10.plist

    That should reset Logic to default, without the need of reinstalling Logic.

    Make sure that Logic is not open when you delete the said file. It's in the user library:

    Note: the User Library folder is hidden. To access it, click on Go in the menu bar and press down the 

    Alt key. You'll now find the Library entry in the menu:

    User Library3_2.gif

    Here is the process to uninstall/reinstall Logic:

    1. Uninstalling Logic Pro:

    • Open the Finder and navigate to the Applications folder. 
    • Locate the Logic Pro application and drag it to the Trash. 

    2. Reinstalling Logic Pro:

    • Open the App Store and search for "Logic Pro".
    • Click the "Update" button if an update is available, or "Get" if it's not currently installed.
    • If prompted, enter your Apple ID password to begin the download and installation. 

    I had created a request for you but you stopped replying to my colleagues after a while so now the ticket is closed, do you want me to create a new request and forward it to our specialists again?

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